Our Reviews

Charles Y|2022 Chevrolet Tahoe

Confirmed Service Customer

1/23/2025

Had an appointment, for recall software update, tire rotation, oil change, took me four hours. Ridiculous I’m still upset About this because I was very late for work.

1/24/2025

Charles, thank you for taking the time to leave us your honest feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (803) 366-9414 at your earliest convenience to discuss how we can turn this experience into a positive one.

Business Response

INDIAN TRAIL, NC

Rhonda W|2025 Chevrolet Trax

Confirmed Sales Customer

1/23/2025

Easy, efficient and friendly service.

Brian Williams

1/24/2025

Rhonda, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Rock Hill, SC

William M|2015 Chevrolet Tahoe

Confirmed Service Customer

1/23/2025

Worked with Don in sales. He did an exceptional job and was very professional. Was able to locate the specific vehicle I wanted.

1/24/2025

William, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!

Business Response

FORT MILL, SC

Carey R|2008 Chevrolet Suburban

Confirmed Service Customer

1/23/2025

David Stone is an excellent service coordinator.

1/24/2025

Carey, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

ROCK HILL, SC

Jadarius H|2017 Chevrolet 1500 Silverado

Confirmed Service Customer

1/23/2025

In and out in a nice time. Nice customer service

1/24/2025

Jadarius, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

CHAROLTTE, NC

Larry B|2018 Chevrolet Traverse

Confirmed Service Customer

1/23/2025

Steven Jones replaced all 4 tire air pressure senors on my 2018 Traverse. A couple weeks later I noticed that the right rear tire pressure was a few lbs lower that the others. When driving, the tires warm up and the pressure increased, the right rear tire was closer to the other tire pressures. I stopped in to Burns and told Steven that I suspected a faulty sensor on the right rear. Steven moved my Traverse to be near the tire inflation station and checked the tire pressure on the display inside the vehicle and then checked the tires with the air pressure guard. The tire pressure gauge readings matched the sensor readings. Steven inspected my right rear tire and discovered a nail in the right rear tire, causing a slow leak in that tire. Steven sent me to the waiting room and came back in just a few minutes to report my tire leak was fixed and my Traverse was ready to go. I had driven my Traverse over 110,000 miles without any tire issues. Just a reminder for me not to make assumptions without checking out the issue properly! The quick repair of a tire with a nail in it, instead of my assumption that one of the pressure sensors needed to be replaced. Thanks to Steven for his quick and appropriate handling of what I expected to be a much more time consuming and costly issue! Larry Boyd

1/24/2025

Larry, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet! We sincerely value your business and look forward to your next visit!

Business Response

ROCK HILL, SC

Cheryll S|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

1/29/2025

Great job all around as always. How about sending me a coupon for next time lol.

1/30/2025

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Barbara B|2018 Chevrolet Equinox

Confirmed Service Customer

1/29/2025

David was great at explaining everything to me and I was surprised to be offered a ride home because the service was going to take all day.

1/30/2025

Barbara, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

CATAWBA, SC

Judith T|2019 Chevrolet Equinox

Confirmed Service Customer

1/24/2025

No waiting. Greeted by friendly service personnel, car was taken in and the oil change and tire rotation was done quickly. Service manager explained all that was done at the end of the service. All service techs were friendly as usual. I always find the service here a pleasure!

1/26/2025

Judith, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Wesley C|2023 Chevrolet Colorado

Confirmed Service Customer

1/25/2025

Service was done well and fast

1/27/2025

Carnes, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Business Response

ROCK HILL, SC

William C|2022 Chevrolet 1500 Silverado

Confirmed Service Customer

1/28/2025

My experience was fine . I noticed that on all the cars and trucks pull in that none of the technician put covers over the automobile that they was working on . The price of a paint job is very high.

1/29/2025

William, we truly appreciate your honest feedback. Please reach out to us at (803) 366-9414 so we may identify ways to improve your experience.

Business Response

SHARON, SC

Thomas P|2024 Chevrolet Silverado 1500

Confirmed Service Customer

1/30/2025

Its amazing I have such a new truck but it is in need of so many things. I go to get my free oil change but it needs, alignment, additives to the oil and engine and several other things. Maybe I should have bought a Ford? My god if my truck needs all this and I have had it such a short time, how will it ever last?

1/31/2025

Thomas, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (803) 366-9414 to discuss your concerns, as your satisfaction is of utmost importance to us.

Business Response

ROCK HILL, SC

Mathew S|2020 Chevrolet Colorado

Confirmed Service Customer

2/3/2025

They fit me in on a Saturday and I didn’t have an appointment. The issue with my truck was fixed in a timely manner. I appreciate that!

2/4/2025

Mathew, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

FORT MILL, SC

Candy B|2024 Chevrolet Equinox

Confirmed Service Customer

2/3/2025

Purchased car a year ago and received free oil changes for life as part of the deal. First oil change my new car was out of alignment so paid for that. This oil change I was told I had a nail in my tire and it was leaking air and needed a new tire. Didn't purchase a tire, got car home, my husband pulled a small thumb tack out of the tire and no air was leaking. What is going on with the express service? We take our car there for service not for them to try to be a salesman. If they want to do that maybe they should move to the showroom.

2/4/2025

Candy, thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to us directly at (803) 366-9414 when you have a chance. Thank you, and we look forward to hearing from you.

Business Response

BLACKSTOCK, SC

James P|2024 Chevrolet Silverado 1500

Confirmed Sales Customer

2/3/2025

Good

George Billett Jr

2/5/2025

James, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

Business Response

Locust, NC

Autumn D|2023 Chevrolet Malibu

Confirmed Service Customer

2/11/2025

The tech service and attention to detail was extremely professional

2/12/2025

Autumn, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

FORT MILL, SC

Larry B|2018 Chevrolet Traverse

Confirmed Service Customer

2/11/2025

I called Burns to schedule an oil change and tire rotation the day before. They said I did not need an appt just come on in and their service line would do take care of me. I arrived just before noon and there was an open svc bay. They told me I could wait in my car or in the customer lounge. I opted for the lounge. I had a couple of business calls to make and before J finished my second call, the service rep came in to show me the cabin air filter and I approved the new filter. Within 10 minutes the rep came back to provide a detail of the service and parts provided with the charges. I provided my Credit card. She left the waiting room and returned quickly with my card and service detailed receipt and thanked me for choosing Burns Chev Service. A very quick and pleasant visit!

2/12/2025

Larry, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Shane L|2024 Chevrolet Silverado 1500

Confirmed Service Customer

2/11/2025

Awesome place

2/12/2025

Shane, thank you so much for the positive review! We can't wait to see you again, have a great day.

Business Response

LINCOLNTON, NC

Sandra B|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

2/11/2025

Liked the new service departments . Everything runs like clock work

2/12/2025

Sandra, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

ROCK HILL, SC

Toni W|2023 Chevrolet Suburban 1500

Confirmed Service Customer

2/11/2025

Dustin Watkins is great and very communicative

2/12/2025

Toni, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Fort Mill, SC

Edwin P|2023 Chevrolet Silverado 1500

Confirmed Service Customer

2/11/2025

The service was much better this year than it was last year...

2/12/2025

Edwin, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

CHESTER, SC

Frank V|2021 Chevrolet Suburban

Confirmed Service Customer

2/11/2025

Excellent service

2/12/2025

Frank, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

FORT MILL, SC

Hobart M|2014 GMC 1500 Sierra

Confirmed Service Customer

2/1/2025

Excellent communication. Nice waiting area

2/3/2025

Hobart, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Business Response

ROCK HILL, SC

Theresa P|2015 Chevrolet Malibu

Confirmed Service Customer

2/1/2025

Great and thorough experience

2/3/2025

Theresa, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Business Response

ROCK HILL, SC

Jack R|2020 Chevrolet Corvette

Confirmed Service Customer

2/4/2025

My wife took her corvette in for service and was treated royally by Mike Glenn and Josh. I sincerely thank them for that.

2/5/2025

Jack, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet - Service! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

SHARON, SC

Matthew T|2023 Chevrolet Tahoe

Confirmed Service Customer

2/4/2025

Great experience. Very efficient.

2/5/2025

Matthew, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

FORT MILL, SC

Robert P|2021 Chevrolet Suburban

Confirmed Service Customer

2/4/2025

David is always professional and helpful in every way. Love the communication

2/5/2025

Thank you for choosing Burns Chevrolet - Service as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

Business Response

CLOVER, SC

Timity T|2012 Chevrolet Equinox

Confirmed Service Customer

2/14/2025

Good service! Good people! Good time!

2/15/2025

Timity, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Business Response

LACASTER, SC

Bradley O|2024 Chevrolet Tahoe

Confirmed Service Customer

2/14/2025

Great experience. Techs were very nice and helpful!

2/16/2025

Bradley, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

Fort Mill, SC

Gerica T|2024 Chevrolet Tahoe

Confirmed Service Customer

2/18/2025

Overall experience was ok. A little unorganized but the task at hand was taken care of. Walked in, no one even acknowledged that I was there. Granted they were busy but no one even stated that they would be with me in just a moment! I finally walked up to a window considering I did have an appointment where Mike seemed very frustrated that he had to assist me, by banging on the window to get my attention verses addressing me as Mame' or Miss. My back up camera was glitching in and out and when scheduling the appointment I asked the person scheduling my appointment if I needed to be dropped off or should I wait. She stated that I could wait because they would be able to diagnose the issue within a hour which was incorrect according to Mike, who immediately informed me that wasn't correct and seemed to aggravate him even more. I went to the lobby where I waited for 3 hrs patiently for Mike to come in to inform me that they made a call an hr ago to GM to figure out what was wrong with the backup camera, where was that update a hr ago. I was told that I needed to leave it and they would possibly know what was wrong by 5pm. I was picked up and received a call by 4pm to let me know they needed to keep the car. The car was kept over the weekend and a rental was provided which is ok, just the inconsideration of my time and the rudeness was very unprofessional.

2/19/2025

Gerica, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (803) 366-9415.

Business Response

EDGEMOOR, SC

Jesus H|2016 Chevrolet 1500 Silverado

Confirmed Service Customer

2/12/2025

Good service but Very expensive compared to other places

2/13/2025

Jesus, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Gregory W|2022 Chevrolet Malibu

Confirmed Service Customer

2/15/2025

Appointment started a little earlier than scheduled time. Service associates were polite and courteous. I was also informed and kept up to date on the time it was taking to perform the service.

2/17/2025

Gregory, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

NAKINA, NC

Daniel M|2025 Chevrolet Silverado 2500 HD

Confirmed Sales Customer

2/18/2025

Rodney did a great job taken care of us.

Rodney Michaud

2/19/2025

Daniel, we're happy you found our staff so supportive during your experience here at Burns Chevrolet. We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Chester, SC

Janelle N|2019 Chevrolet Equinox

Confirmed Service Customer

2/19/2025

Fastest device I’ve ever had

2/20/2025

Janelle, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Dickie S|2018 Chevrolet Colorado

Confirmed Service Customer

2/19/2025

Diagnosed the problem for "check engine light" . Scheduled appointment. Dropped vehicle off late afternoon before early morning appoint. Repaired. Picked vehicle up on schedule. Fixed and running great.

2/21/2025

It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Burns Chevrolet and we hope to see you again.

Jerry B|2023 Chevrolet Silverado 1500

Confirmed Service Customer

2/20/2025

Good

2/21/2025

Jerry, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

Business Response

LANCASTER, SC

Tommie A|2021 Chevrolet 2500HD Silverado

Confirmed Service Customer

2/22/2025

AWSOME dealer very professional friendly and helpful

2/23/2025

Tommie, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Business Response

BLAIRS, VA

Jeremiah D|2013 Chevrolet Malibu

Confirmed Service Customer

2/22/2025

Good

2/24/2025

Jeremiah, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

Business Response

ROCK HILL, SC

Thomas H|2024 Chevrolet Colorado

Confirmed Service Customer

2/23/2025

Great!!

2/26/2025

Thomas, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

Business Response

WEDDINGTON, NC

Bradley H|2023 Chevrolet Trailblazer

Confirmed Service Customer

2/19/2025

Everyone was helpful and friendly during my service experience this time.

2/20/2025

Bradley, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Freddie B|2019 Chevrolet Blazer

Confirmed Service Customer

2/20/2025

Service good and detail on everything they did

2/21/2025

Freddie, we're glad you had such a wonderful experience with us! Thank you for the great review!

Business Response

LANCASTER, SC

Steven N|2023 Chevrolet 1500 Silverado

Confirmed Service Customer

2/21/2025

Very professional

2/21/2025

Steven, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Business Response

FORT MILL, SC

Matt F|2023 Chevrolet Tahoe

Confirmed Service Customer

2/21/2025

After working through some early confusion with Mr. Burns, the service was handled great. Appreciate the customer service from Mike and Claude.

2/21/2025

Hello, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care! Claude Burns

Business Response

Lake Wylie, SC

Mary S|2017 Buick Enclave

Confirmed Service Customer

2/24/2025

I always enjoy the service

2/25/2025

Mary, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

CLOVER, SC

Mark H|2025 Chevrolet Suburban

Confirmed Sales Customer

2/24/2025

We service our vehicles at Burns Chevrolet and have been very pleased with the service. Recently we went shopping for a new Suburban and checked out the inventory at Burns. I was pleasantly surprised with the experience that we had at Burns with Brian Williams and the sales manager JD (Justin Michaud). We took a test drive, they looked at our Surburban trade and we quickly closed on a deal of a new 2025 Suburban RST. We received a good finance rate, a fair price on our trade, and we were pleasantly surprised with the ease of this transaction at Burns Chevrolet. Thanks again Brian Williams for making this a pleasant experience

Brian Williams

2/25/2025

Mark, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Business Response

Rock Hill, SC

Joel H|2017 Chevrolet 1500 Silverado

Confirmed Service Customer

2/24/2025

Steven and the service tech that performed the 100k mile maintenance on my truck made sure all items were completed and in a timely manner. Steven was great to work with and kept me informed of the status of the maintenance being performed.

2/26/2025

Joel, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

CLOVER, SC

Adam R|2018 Chevrolet 1500 Silverado

Confirmed Service Customer

2/23/2025

The transmission doesnt operate as it should. I get brushed off as "its normal clunking" "a characteristic of the transmission" i bought the vehicle amd warranty here. Guess it was a poor purchase.

2/26/2025

Adam, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (803) 366-9414 when you have a chance. Thank you, and we look forward to hearing from you.

Business Response

ROCK HILL, SC

Shryll W|2019 Chevrolet Equinox

Confirmed Service Customer

2/24/2025

Friendly and excellent customer service

2/25/2025

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

Business Response

ROCK HILL, SC

Deanna A|2012 Chevrolet Equinox

Confirmed Service Customer

2/25/2025

It took a lot longer than they said but they did a good job.

2/26/2025

Deanna, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

ROCK HILL, SC

Ronald C|2016 Chevrolet Colorado

Confirmed Service Customer

2/25/2025

Fast service for oil change. Explaining to me the result of the inspection

2/26/2025

Thank you for taking the time to let us know how we did. We hope you have a great day!

Business Response

FORT MILL, SC

Harry P|2022 Chevrolet Traverse

Confirmed Service Customer

2/26/2025

Problem with shifter only partially fixed. Shifter lights still do not work on occasion. Just as before you can push on selector light strip and light will work. Have not returned since last time vehicle was worked on got this problem the side of seat was dirty with grease . Very hard to remove.

2/27/2025

Harry, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (803) 366-9414 so we can work with you to make this right.

Business Response

ROCK HILL, SC

Jamie C|2023 Chevrolet Silverado 2500 HD

Confirmed Service Customer

2/28/2025

Fast friendly service. Knowledgeable staff

3/2/2025

We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!

Business Response

ROCK HILL, SC

Steven M|2024 Chevrolet Trax

Confirmed Service Customer

2/28/2025

1st time for me at Burns Chevrolet service department. I was very impressed by how organized this place was. I was treated very nice the whole time.

3/2/2025

Steven, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

James D|2025 Chevrolet Equinox

Confirmed Sales Customer

2/28/2025

The rep was very friendly, answered all of my questions and took the time to get me into the right vehicle for me.

Bruce DIckey

3/2/2025

James, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

Rock Hill, SC

Winfield P|2021 Chevrolet Equinox

Confirmed Service Customer

2/25/2025

Good service time very nice place to hang outy

2/26/2025

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Business Response

ROCK HILL, SC

James W|2024 Chevrolet Silverado 1500

Confirmed Service Customer

3/5/2025

Oil change was smooth, check in was smooth, $40 in labor to change an air filter is absolute robbery

3/6/2025

James, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (803) 366-9414 so we can understand your situation better in order to try and turn your experience around. Thank you, Burns Chevrolet

Business Response

ROCK HILL, SC

Kevin W|2006 Chevrolet Silverado

Confirmed Service Customer

3/6/2025

All went well.

3/7/2025

Kevin, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Earl S|2013 Chevrolet 1500 Silverado

Confirmed Service Customer

3/7/2025

Great and friendly service.

3/9/2025

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

Business Response

FORT MILL, SC

Sara C|2024 Chevrolet Equinox

Confirmed Service Customer

3/7/2025

Everyone was so nice and helpful.

3/9/2025

Sara, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

Business Response

ROCK HILL, SC

Gerald C|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

3/7/2025

Excellent customer service all around! Justice, David Parker and George went above and beyond l. Burns Chevrolet was there for me when I was involved in an accident. Great Service but even better people.

Bruce DIckey

3/9/2025

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

Business Response

Rock Hill, SC

Pamela Z|2024 Chevrolet Equinox

Confirmed Service Customer

3/14/2025

friendly and courteous environment

3/16/2025

Your satisfaction is important to us, so we want to sincerely thank you for choosing Burns Chevrolet - Service and we hope to see you again soon!

Business Response

FT MILL, SC

Christopher Lance C|2022 Chevrolet 2500HD Silverado

Confirmed Service Customer

3/17/2025

Excellent

3/18/2025

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Burns Chevrolet - Service and we hope to see you again.

Business Response

ROCK HILL, SC

Albert H|2003 Chevrolet Silverado 1500

Confirmed Service Customer

3/17/2025

it was fine.

3/18/2025

Albert, your satisfaction is important to us, so we want to sincerely thank you for choosing Burns Chevrolet and we hope to see you again soon!

Business Response

FT MILL, SC

Larry W|2016 Chevrolet Equinox

Confirmed Service Customer

3/4/2025

Had battery replaced in my wife's equinox.

3/5/2025

Larry, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

CHESTER, SC

Stephen B|2023 Chevrolet Equinox

Confirmed Service Customer

3/6/2025

Excellent service. Would recommend Burns Chevrolet for service needs

3/7/2025

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Gus B|2023 Chevrolet Tahoe

Confirmed Service Customer

3/7/2025

Good communication

3/10/2025

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

FORT MILL, SC

Timothy G|2019 Chevrolet Colorado

Confirmed Service Customer

3/12/2025

I have always have had a good experience getting my oil changed since the opening of the stand-alone oil change building. Fast and efficient.

3/14/2025

Timothy, it is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

Business Response

TEGA CAY, SC

Samuel B|2025 Chevrolet Trax

Confirmed Service Customer

3/12/2025

This was the 1st service on my 2025 Trax. Had an oil change and tire rotation & balance. I was greeted promptly. The advisor was courteous. Whole process only took about 20 minutes.

3/13/2025

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Indian Land, SC

Gillef N|2015 GMC Acadia

Confirmed Service Customer

3/13/2025

Pam was wonderful, to get our order in and making our appointment, She went over and beyond. Was a great person. Steven was great, took no time to get us set up and taken care of with a great attitude. They sure knew what they were doing. Even took the time to explain other services. We expected to wait a long while for our recall, took no time at all. Everyone was very nice. Best service. So glad we found this place, not far from us.

3/14/2025

Your satisfaction is important to us, so we want to sincerely thank you for choosing Burns Chevrolet - Service and we hope to see you again soon!

Business Response

ft mill, SC

David B|2025 Chevrolet Equinox

Confirmed Service Customer

3/20/2025

the service was easy, fast, and right the first time

3/21/2025

David, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Business Response

CATAWBA, SC

Andrieca H|2023 Chevrolet Malibu

Confirmed Service Customer

3/18/2025

David done a wonderful job explaining what may or may not be wrong with my vehicle.

3/19/2025

Andrieca, thank you so much for your positive comments about Burns Chevrolet! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

CHESTER, SC

Harry M|2025 Chevrolet Suburban

Confirmed Sales Customer

3/19/2025

Great sales and manager. Told them what I wanted and they delivered

Bruce DIckey

3/20/2025

Your satisfaction is important to us, so we want to sincerely thank you for choosing Burns Chevrolet and we hope to see you again soon!

Business Response

CHESTER, SC

James L|2020 Chevrolet Colorado

Confirmed Service Customer

3/21/2025

Na

3/22/2025

James, thank you for the five star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

ROCK HILL, SC

Loutricia M|2013 Chevrolet Malibu

Confirmed Service Customer

3/24/2025

Car is better

3/25/2025

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

ROCK HILL, SC

Chris P|2014 Chevrolet Equinox

Confirmed Service Customer

3/25/2025

Great service.

3/26/2025

Chris, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

INDIAN LAND, SC

Wade M|2022 Chevrolet Tahoe

Confirmed Service Customer

3/26/2025

Could not have better or more efficient!!!

3/27/2025

Wade, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

ROCK HILL, SC

Tammy T|2014 Chevrolet 1500 Silverado

Confirmed Service Customer

3/27/2025

Great Service!

3/28/2025

Tammy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Gregory M|2025 Chevrolet Equinox

Confirmed Sales Customer

3/27/2025

Nothing but good things to say about Burns Chevrolet. Our salesman Madison did a superb job answering all of our questions and going the extra mile to find the specific vehicle we were looking for. Would highly recommend them to anyone looking for a new or used Chevrolet.

Madison Heaton

3/28/2025

Gregory, our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Charleston, SC

Bonnie S|2015 Buick Encore

Confirmed Service Customer

3/27/2025

Had the same issue 4 months ago Burns repaired again with no cost to me. Appreciate the honesty

3/28/2025

Bonnie, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Charlotte B|2024 Chevrolet Tahoe

Confirmed Service Customer

3/31/2025

First time at your dealership with my new Tahoe for a routine maintenance visit. Team was ready when I pulled up without an appointment, handled my needs very professionally and kept me informed along the way. Super impressed!

4/2/2025

Charlotte, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

LANCASTER, SC

William G|2025 Chevrolet Silverado 2500 HD

Confirmed Sales Customer

3/31/2025

Overall quick process regarding the sale. Pleased with the finance process.

Rodney Michaud

4/1/2025

William, It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

Business Response

Rock Hill, SC

Eric M|2024 Chevrolet Silverado 1500

Confirmed Service Customer

4/2/2025

Great job

4/5/2025

Eric, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

Business Response

Rock Hill, SC

Cynthia M|2018 Chevrolet Malibu

Confirmed Service Customer

4/2/2025

The customer service representative were informative and helpful

4/4/2025

Cynthia, we're glad to hear you found our staff was so knowledgeable and helpful! We do hope we can be of assistance in the future. Take care!

Business Response

LANCASTER, SC

John H|2007 GMC Sierra

Confirmed Service Customer

4/2/2025

Customer focused and effective to my needs

4/4/2025

John, we're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

Business Response

EDGEMOOR, SC

Charles B|2013 Chevrolet 1500 Silverado

Confirmed Service Customer

4/5/2025

Q was great, great oil change and check up.

4/7/2025

Charles, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

Business Response

MCCONNELLS, SC

James H|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

4/7/2025

your service "team" was great as always. having retired from the automotive service industry myself I understand and recognize professional service. I can only hope that the owners of this dealership also see what a great service department they have. thanks

4/9/2025

James, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

KINGS MOUNTAIN, NC

Timothy H|2012 Chevrolet 1500 Silverado

Confirmed Service Customer

4/7/2025

Great staff

4/9/2025

Timothy, we're happy to hear you had a great experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

Rock Hill, SC

Timothy E|2019 Chevrolet Traverse

Confirmed Service Customer

3/20/2025

The service was really good. My attendant pointed out that I had a crack in the windshield. They called my insurance company, and they lined up a replacement for this coming Monday. Now that's SERVICE! Note: I did notice 2- 14inch long oil dripping on my carport. I don't know if this is over flow?

3/21/2025

Timothy, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

ROCK HILL, SC

Bob H|2015 Chevrolet Colorado

Confirmed Service Customer

3/24/2025

vehicle repared in timely fashion

3/25/2025

Bob, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Business Response

ROCK HILL, SC

Asia S|2022 Chevrolet Traverse

Confirmed Service Customer

3/26/2025

Even with it being a busy time when I showed up. I was greeted by and advisor to discuss my needs. There was constant communication with when my could would be pulled into the bay and serviced. Always a great job!

3/27/2025

Asia, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

BLYTHEWOOD, SC

Thomas C|2023 Chevrolet Traverse

Confirmed Service Customer

3/28/2025

Fast and friendly experience

3/30/2025

Your satisfaction is important to us, so we want to sincerely thank you for choosing Burns Chevrolet and we hope to see you again soon!

Business Response

WAXHAW, NC

Rodney H|2006 Chevrolet Corvette

Confirmed Service Customer

3/28/2025

Very professional

3/30/2025

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

chester, SC

James B|2024 Chevrolet Silverado 3500 HD

Confirmed Service Customer

4/2/2025

Simply amazing! Burns Chevrolet, is the only service center that can still tune a carbonator! Best techs this side of the Mississippi!

4/3/2025

James, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Walter R|2023 Chevrolet Traverse

Confirmed Service Customer

4/2/2025

Every one is super helpful and quick in performing the service needed.

4/3/2025

Walter, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Christa G|2016 Chevrolet Suburban

Confirmed Service Customer

4/7/2025

It’s ok

4/9/2025

Christa, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

Business Response

ROCK HILL, SC

Eduardo Z|2024 Chevrolet Silverado 1500

Confirmed Sales Customer

4/8/2025

Bruce was excellent.

Bruce DIckey

4/9/2025

Eduardo, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

Business Response

Fort Mill, SC

Douglas S|2025 Chevrolet Trax

Confirmed Sales Customer

4/8/2025

Everyone professional, friendly and helpful

Donald Beam

4/9/2025

Douglas, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Kristen R|2017 Chevrolet Equinox

Confirmed Service Customer

4/9/2025

Everyone, every step of the way, was great to work with! Helpful, encouraging, personable, and quick - very much appreciated how the experience went!

4/10/2025

Kristen, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Business Response

ROCK HILL, SC

Carlotta E|2021 Chevrolet Equinox

Confirmed Service Customer

4/10/2025

Friendly, courteous staff. Very pleasant and clean atmosphere while waiting. Amazing wait time, I was shocked at how quickly the oil change and tire rotation was. I rate service 10 out of 10. I was extremely satisfied and very impressed. Thank you

4/11/2025

Carlotta, we're happy you found our staff to be so supportive during your experience here at Burns Chevrolet - Service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Zackery F|2025 Chevrolet Silverado 1500

Confirmed Service Customer

4/10/2025

Always enjoy coming you y’all for service, you’re fair and always do a good job

4/11/2025

Zackery, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

Business Response

Rock Hill, SC

Mathew W|2023 Chevrolet Silverado 1500

Confirmed Service Customer

4/10/2025

Dustin greeted me upon arrival and kept in touch with me throughout the morning. Requested service was performed and pick up was a breeze. Thank you Dustin for being so helpful.

4/11/2025

Mathew, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

LANCASTER, SC

Roger G|2009 Buick Enclave

Confirmed Service Customer

4/10/2025

Dustin Watkins was great and communicated well. However, I have concerns about the elevation by the technician during the inspection and what was recommended to replace the Timing Chain Cover Gasket which was very expensive. On my way back from the repair, I noticed it still smoking and the smell of burning oil leaking onto the engine or exhaust. I sent a text message to Dustin the evening that I picked up my vehicle about my concerns about the incorrect gasket was replaced to correct the leak.

4/11/2025

Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to us directly at (803) 366-9414 when you have a chance. Thank you, and we look forward to hearing from you.

Business Response

ROCK HILL, SC

Jesse N|2019 Chevrolet 1500 Silverado

Confirmed Service Customer

4/11/2025

Great service as always.

4/12/2025

Thank you for choosing Burns Chevrolet as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

Business Response

ROCK HILL, SC

Will J|2019 Chevrolet Tahoe

Confirmed Service Customer

4/9/2025

Excellent responses to my calls, timely service.

4/11/2025

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

ROCK HILL, SC

John L|2017 Chevrolet Tahoe

Confirmed Service Customer

4/9/2025

Just had an oil change , on arrival greeted good.

4/10/2025

John, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Anthony P|2023 Chevrolet Equinox

Confirmed Service Customer

4/9/2025

Best visit ever

4/10/2025

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Jeffrey M|2025 Chevrolet Suburban

Confirmed Sales Customer

4/9/2025

Julian was excellent.

Julen Natiello

4/10/2025

Jeffrey, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Business Response

Indian Land, SC

Ron W|2021 Chevrolet Corvette

Confirmed Service Customer

4/9/2025

Easy and fast with excellent service

4/10/2025

Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!

Michael S|2025 Chevrolet Trax

Confirmed Sales Customer

4/10/2025

I will tell you I had the greatest experience ever at burns Chevrolet, I did not buy one car I bought two. George was the greatest he addressed all our needs and met just more than our expectations. We were treated like family. We walked in knowing what we wanted and George and JT made it easy and fast, we have been apart of the burns family for years and will always continue to be.Above and beyond our expectations.

Kentavis Vinson

4/10/2025

Michael, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

Business Response

Fort Lawn, SC

Paul D|2024 Chevrolet Silverado 1500

Confirmed Sales Customer

4/10/2025

I worked with Julien Natiello during my purchase of a 2024 Chevrolet. He was a little young but had all the answers. Very knowledgeable about your vehicles. He was also very nice, didn’t try any of the pressure tactics other dealers use. Since he sold me the truck he has called several times either with answers to one of my questions or just to make sure I was happy with my purchase. Like buying a truck from a relative.

Julen Natiello

4/11/2025

Paul, our staff is committed to providing each of our clients with the best automotive experience! Hi, thanks for taking the time to leave a review.

Business Response

Columbia, SC

Thomas R|2021 Chevrolet Equinox

Confirmed Service Customer

4/11/2025

Completed the service quickly and helped me out with my tire repair and replacement

4/12/2025

Thomas, we're glad everything was completed quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

ROCK HILL, SC

John G|2018 Chevrolet Colorado

Confirmed Service Customer

4/11/2025

Quick, fluid, easy, great customer service, very unique initial drive through measuring alignment and treadware!!

4/13/2025

John, thank you so much for your positive comments about Burns Chevrolet! Please don't hesitate to reach out to us if there's anything more we can do!

Business Response

FORT MILL, SC

Sarah C|2020 Chevrolet Malibu

Confirmed Service Customer

4/13/2025

I WAS VERY PLEASED WITH ALL WORK DONE ON MY CAR

4/14/2025

Sarah, we appreciate you taking the time to leave us this feedback. Thank you for choosing Burns Chevrolet and we hope to see you again.

Business Response

CHESTER, SC

David D|2023 Chevrolet Silverado 1500

Confirmed Service Customer

4/14/2025

Fast courteous service!

4/15/2025

David, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

Business Response

CHESTER, SC

Linda P|2025 Chevrolet Equinox

Confirmed Sales Customer

4/14/2025

Julien Natiello and George Billett were wonderful to work with. They worked hard to find the car I wanted and it was brought to the dealership the next morning. They answered all of my questions and explained things clearly. Mon handled the closing very well. While at the dealership, several different employees stopped by to talk with us. George told me to follow up as needed with him personally and that means the world to me. A great experience at Burns!

Julen Natiello

4/15/2025

Linda, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

Rock Hill, SC

Tami W|2009 Chevrolet Cobalt

Confirmed Service Customer

4/15/2025

Went in for an oil change. Good timing because there was no waiting. The Team was friendly and professional. (I really like the new set up for oil changes.) Thank you, Burns Chevrolet and Team, tami <><

4/16/2025

Tami, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

Business Response

ROCK HILL, SC

Larry W|2016 Chevrolet Equinox

Confirmed Service Customer

4/15/2025

Young Lady that waited on us was highly professional from start to finish. Great communicator.Would love to see more like her when I visit Burns Chevrolet.She is definitely a keeper.

4/16/2025

Larry, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

Business Response

CHESTER, SC

Kevin V|2022 Chevrolet Equinox

Confirmed Service Customer

4/16/2025

They made me feel very welcome. They were very courteous. They let me know about things that I needed to fix on my car. They gave me some pretty decent discounts. They were a big help.

4/17/2025

Kevin, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Dan M|2025 Chevrolet Silverado 2500 HD

Confirmed Service Customer

4/17/2025

Excellent service! Highly recommend!

4/18/2025

Dan, your satisfaction is important to us, so we want to sincerely thank you for choosing Burns Chevrolet and we hope to see you again soon!

Business Response

CHESTER, SC

Barney B|2014 Chevrolet Traverse

Confirmed Service Customer

4/24/2025

Best experience I have had with people servicing my car. I will be back.

4/15/2025

Barney, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Business Response

ROCK HILL, SC

Jerome C|2017 Chevrolet 1500 Silverado

Confirmed Service Customer

4/14/2025

NO PROBLEMS

4/15/2025

Jerome, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

LANCASTER, SC

Tyler J|2006 Chevrolet Impala

Confirmed Service Customer

4/14/2025

Was traveling to Rock Hill from Georgia when we had car troubles. Mike Glenn was there to help us and did a fantastic job. He personally saw to our needs and made the entire process as painless as possible. He knows his stuff and also knows how to take care of customers.

4/15/2025

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Way cross, GA

Rachel M|2011 GMC Yukon XL

Confirmed Service Customer

4/15/2025

We dealt with David Stone as our advisor. This was not the first time we have dealt with him, and he is a fantastic customer side service advisor. Everything went smoothly on a very expensive repair for our GMC Yukon Denali and we would never hesitate to reach out to Burns for any work if we were able to deal with David Stone or someone like him.

4/16/2025

Rachel, thank you for your kind review, we are happy to pass along your comments to the team here at Burns Chevrolet - Service! We look forward to your next visit! Take care!

Business Response

TEGA CAY, SC

David S|2013 Chevrolet Equinox

Confirmed Service Customer

4/15/2025

I don’t know how we would get by without David Stone. He is the best service adviser I have ever felt with. He knows his product. Thanks David

4/16/2025

Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!

Business Response

ROCK HILL, SC

Kristopher K|2025 Chevrolet Silverado 2500 HD

Confirmed Service Customer

4/16/2025

Great crew, very nice and friendly! They did a great job

4/17/2025

Kristopher, we're happy to hear you had such a great experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

James G|2019 Chevrolet Malibu

Confirmed Service Customer

4/17/2025

Very happy for the customer service

4/18/2025

James, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Burns Chevrolet. We hope to be of service to you again in the future. Best wishes, Burns Chevrolet

Business Response

CHESTER, SC

James L|2025 Chevrolet 1500 Silverado

Confirmed Sales Customer

4/17/2025

Fantastic service from Madison & Rodney. They patiently answered all my questions thoroughly. When I called to switch the vehicle there was no hesitation and I was able to come in sign and drive in an hour. Finance department was excellent too.

Madison Heaton

4/18/2025

We're glad everything was completed quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Business Response

Fort Mill, SC

David K|2025 Chevrolet Colorado

Confirmed Sales Customer

4/17/2025

Everyone was great to work with, did a lot of the paperwork ahead of time which reduced my time in the store. would recommend them to anyone looking for a vehicle.

Julen Natiello

4/18/2025

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Rock Hill, SC

Mark M|2015 Chevrolet 1500 Silverado

Confirmed Service Customer

4/18/2025

I brought my truck in for a recall repair and front end alignment that the Quicklane said I needed based on the scan results of tire wear. Upon picking up my truck I found the roof mounted storage area loose and greasy hand prints all over the headliner of my vehicle from the air bag recall repair. I showed it to my service advisor Steven who immediately alerted his manager and advised the detail department would clean the headliner. I then leave for home to find my vehicle pulling severely to the left. Keep in mind that prior to arrival I had no indication of an alignment issue other than the scan results but now I had to steer hard to the right to keep the truck driving straight. I contacted Steven again and he set me up to bring the truck back to correct both issues. My truck is at the dealership now to correct these issues. This is a huge inconvenience as I have to take time off work and arrange transportation each time. I will gladly update you following the repairs if you’d like but I feel that at a minimum I should be refunded the monies paid for the “alignment” that clearly wasn’t right and there is on way anyone drove my truck to check the work following the alignment because they would have known it wasn’t correct. Thank You Mark

4/20/2025

Mark, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (803) 366-9414 when you have a chance. Thank you, and we look forward to hearing from you.

Business Response

ROCK HILL, SC

Mary S|2021 Chevrolet Tahoe

Confirmed Service Customer

4/18/2025

Easy to schedule. Mechanic was very friendly and helpful. Quick service. Price felt a little high with labor being 60%

4/21/2025

Mary, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

FORT MILL, SC

Kathy C|2018 Chevrolet Cruze

Confirmed Service Customer

4/21/2025

Very courteous, quick service

4/22/2025

Kathy, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

ROCK HILL, SC

Daniel L|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

4/22/2025

Buying a car from Burns Chevrolet was the single greatest car buying experience I have ever had! I will never buy a car from anyone else as long as Burns Chevrolet is around! I would recommend them to anyone!

Donald Beam

4/23/2025

Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Charlotte, NC

Mike S|2019 Chevrolet Traverse

Confirmed Service Customer

4/23/2025

Quick service with a short wait.

4/24/2025

Mike, we're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

FORT MILL, SC

Barbara C|2021 Chevrolet Blazer

Confirmed Service Customer

4/17/2025

Great

4/17/2025

Barbara, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

Business Response

CARLISLE, SC

Gary B|2019 Chevrolet Corvette

Confirmed Service Customer

4/18/2025

They checked to be sure the problem was fixed before I left with the car.

4/21/2025

Gary, we always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

FORT MILL, SC

Leann B|2019 Chevrolet 2500HD Silverado

Confirmed Service Customer

4/18/2025

My check engine light came on and they checked it and was able to fix it. Great service.

4/21/2025

Leann, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Taymarla C|2025 Chevrolet Equinox

Confirmed Sales Customer

4/21/2025

Every was very good to me. They help the buys process great.

JUSTUS MENDLER

4/22/2025

Taymarla, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Business Response

Rock Hill, SC

Michael T|2014 Chevrolet 1500 Silverado

Confirmed Service Customer

4/22/2025

Work was professional and finished in a timely manner

4/23/2025

Michael, we're glad everything was completed quickly and to your satisfaction! If you're ever in need of more help, please let us know!

Business Response

ROCK HILL, SC

Glen F|2019 Chevrolet Colorado

Confirmed Service Customer

4/24/2025

Quick and easy as always

4/25/2025

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

Business Response

FORT MILL, SC

Jennifer M|2025 Chevrolet Trax

Confirmed Sales Customer

4/24/2025

Absolutely amazing! 3rd car bought from the dealership! Every time just gets better, faster, and easier!

Rodney Jeter Jr

4/25/2025

Jennifer, thank you so much for your positive comments about Burns Chevrolet! We sincerely value your business and look forward to your next visit!

Business Response

Rock Hill, SC

Micah B|2023 Chevrolet Silverado 1500

Confirmed Service Customer

4/24/2025

Brought vehicle back for a problem they fixed a few months before and problem came back. They stated that there is no problem now and Chevrolet didn’t have a bullletin on the problem. They stated all silverados have air conditioning with clicking sounds in them now.

4/25/2025

Micah, thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (803) 366-9414 when you have a chance. Thank you, and we look forward to hearing from you.

Business Response

ROCK HILL, SC

Mark B|2019 Chevrolet 1500 Silverado

Confirmed Service Customer

4/23/2025

Great experience. The technicians are great easy in easy out.

4/24/2025

Mark, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

GAFFNEY, SC

Luis M|2022 Chevrolet 2500HD Silverado

Confirmed Service Customer

4/23/2025

Very quick and efficient

4/24/2025

Your satisfaction is important to us, so we want to sincerely thank you for choosing Burns Chevrolet and we hope to see you again soon!

Business Response

CHARLOTTE, NC

George S|2025 Chevrolet Equinox

Confirmed Sales Customer

4/23/2025

Don and Madison were great! I contacted the dealership with a specific car choice and Don asked questions and discussed the differences with the models. Madison was great test driving a 2025 Equinox and explaining the features. After my husband and I decided what we wanted, Don and Madison kept us up to day weekly on the shipment/delivery time of our vehicle. We couldn't be happier with our choice!

Donald Beam

4/24/2025

George, thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!

Duaine H|2025 Chevrolet Traverse

Confirmed Sales Customer

4/24/2025

Had a great time at Burns, you guys have a new regular customer.

Brian Williams

4/25/2025

Duaine, your satisfaction is important to us, so we want to sincerely thank you for choosing Burns Chevrolet and we hope to see you again soon!

Business Response

Rock Hill, SC

John D|2017 Chevrolet Tahoe

Confirmed Service Customer

4/24/2025

My wife and I have been coming here for years. Thank you for all that y’all do! God Bless.

4/25/2025

John, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet - Service! We look forward to your next visit! Take care!

Business Response

FORT MILL, SC

Mark O|2025 Chevrolet Tahoe

Confirmed Sales Customer

4/25/2025

It is 2025 and the car buying process is still the same as it was in 1998. My wife and I were there for almost 4 hours but everyone at Burns was a pleasure to work with and very friendly. The follow up after our purchase has been really good and they certainly show they care, I just hate the car buying process.

JUSTUS MENDLER

4/27/2025

Mark, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Tega Cay, SC

Frances B|2025 Chevrolet Traverse

Confirmed Sales Customer

4/27/2025

Great dealership. Everyone there (especially Don) made buying a car easy!

Donald Beam

4/28/2025

Frances, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

West Columbia, SC

Shane L|2024 Chevrolet Silverado 1500

Confirmed Service Customer

4/25/2025

Awesome job

4/28/2025

Shane, your satisfaction is important to us, so we want to sincerely thank you for choosing Burns Chevrolet and we hope to see you again soon!

Business Response

LINCOLNTON, NC

Christopher S|2018 Chevrolet 1500 Silverado

Confirmed Service Customer

4/26/2025

Bought my truck in for a bad thermostat and the mechanic said my oil pan showed some oil resin and said my oil pan gasket needed changed ( for the record it never dropped oil on my concrete floor) mechanic replaced my gasket and now I’m pouring oil out on my floor when it’s parked for a little while. David Stone has been great, he’s working on getting me a rental car and getting the leak fixed. This is the first time I have bad luck with your shop.

4/28/2025

Christopher, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (803) 366-9414 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!

Business Response

ROCK HILL, SC

David Z|2025 Chevrolet Equinox

Confirmed Sales Customer

4/28/2025

Our sale rep was very pleasant to work with. We bought the Equinox that we had been looking for and we are very satisfied.

Rodney Michaud

4/30/2025

David, our staff is committed to providing each of our clients with the best automotive experience! Thank you for choosing Burns Chevrolet and we hope to see you again.

Business Response

Indian Land, SC

Dinah S|2023 Chevrolet Tahoe

Confirmed Service Customer

4/29/2025

Staff is very pleasant and courteous

4/30/2025

Dinah, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet! We look forward to your next visit! Take care!

Business Response

SHERRILLS FORD, NC

Charles B|2013 Chevrolet 1500 Silverado

Confirmed Service Customer

4/29/2025

Victor is the best mechanic! Great job in my Silverado, Stone is a great writer!!!

4/30/2025

Charles, thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Burns Chevrolet and we hope to see you again.

Business Response

MCCONNELLS, SC

Angela H|2024 Chevrolet Malibu

Confirmed Service Customer

4/30/2025

The service team were professional and swift.

5/1/2025

Angela, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

Rock Hill, SC

George S|2024 Chevrolet Suburban 1500

Confirmed Service Customer

4/30/2025

I don’t understand why an oil change and tire rotation took more than an hour.

5/1/2025

George, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (803) 366-9414.

Business Response

TEGA CAY, SC

Beth H|2025 Chevrolet Equinox

Confirmed Sales Customer

4/29/2025

My sales guy Bruce was and has been very helpful and friendly through the whole process and since we made the purchase. The manager , who’s name I forget, was willing to work with our financial requests as well which we appreciate .

Bruce DIckey

4/30/2025

Beth, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Indian Land, SC

William B|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

4/29/2025

Don Beam is the best at what he does.

Donald Beam

4/30/2025

William, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

Business Response

Rock Hill, SC

Bryan V|2024 Chevrolet Silverado 1500

Confirmed Service Customer

4/30/2025

Quick turnaround and quality work

5/2/2025

We are very happy to have provided you with such a positive experience! We hope you have a great day!

Business Response

ROCK HILL, SC

Tom C|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

5/2/2025

ALWAYS GREAT CUSTOMER SERVICE AND DUSTIN IS SPOT ON HELPING CUSTOMERS WITH ANY PROBLEM THEY MAY HAVE. GREAT JOB JIM

5/3/2025

Tom, thank you for your kind review; we are happy to pass along your comments to Dustin here at Burns Chevrolet - Service!

Business Response

FORT MILL, SC

Stephen P|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

5/2/2025

After picking truck up and getting back home I was under the hood and noticed there was bolts not tightened on the throttle body, air box and skid plate also alot of the push and hold connectors was not put back in place. Kinda disappointing coming from a chevy dealership.

5/3/2025

Stephen, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (803) 366-9414 to discuss your concerns, as your satisfaction is of utmost importance to us.

Business Response

Sharon, SC

Mary T|2021 Buick Encore

Confirmed Service Customer

5/2/2025

The young adults employed by Burns are extraordinary! They ensure you are educated on every detail of the service provided. And my 2021 "Buick Encore" named "Joy," and I appreciate the care they give her. As I was informed, we are going to be replacing her tires. I am working toward that immediately to do 2) replacement at a time. Thank you, guys! She will be taken care of ASAP! Mrs. Mary

5/3/2025

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

Richard G|2022 Chevrolet 1500 Silverado

Confirmed Service Customer

5/5/2025

Great service writer that knows the vehicle. Still having the same issue and no resolution available at this time.

5/7/2025

Richard, we always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

LAKE WYLIE, SC

Lorraine C|2024 Chevrolet Trax

Confirmed Service Customer

5/1/2025

Service was fast friendly and they were able to answer any questions I had

5/2/2025

Lorraine, we are so happy to read such a great review about Burns Chevrolet - Service! If you have any further questions, please give us a call. We're always happy to help!

Business Response

ROCK HILL, SC

Edward M|2023 Chevrolet Trailblazer

Confirmed Service Customer

5/1/2025

.

5/2/2025

Edward, thank you for the five-star rating! Please don't hesitate to reach out to us if there's anything more we can do!

Business Response

ROCK HILL, SC

Danny S|2019 Chevrolet 1500 Silverado

Confirmed Service Customer

5/1/2025

I have been a customer with Burns for many years. I have purchased all of my trucks and cars there. Their customer service is second to none. I highly recommend Burns.

5/2/2025

Thanks Danny! We always want to hear back from our clients and we're glad you had such a positive experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Business Response

MC CONNELLS, SC

Edwin P|2023 Chevrolet Silverado 1500

Confirmed Service Customer

5/1/2025

Dustin Watkins took good care of me on my visit...

5/2/2025

Edwin, we're happy you found our staff to be so supportive during your experience here at Burns Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

CHESTER, SC

Mary S|2017 Buick Enclave

Confirmed Service Customer

5/1/2025

The service was great but the price was not. Even tho I did get a discount which I do appreciate but It almost cleared me out

5/2/2025

Mary, we really appreciate your feedback! If you'd be willing to provide more feedback, please reach out to us at (803) 366-9414 so we can assist you further.

Business Response

CLOVER, SC

Roger G|2016 Chevrolet Corvette

Confirmed Service Customer

5/5/2025

Easy, efficient.

5/6/2025

Roger, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

Business Response

INDIAN LAND, SC

Jeffrey W|2020 GMC 1500 Sierra

Confirmed Service Customer

5/5/2025

Son Beam has always been great! I’d never use anyone else

5/6/2025

Jeffrey, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

Business Response

ROCK HILL, SC

Robin R|2025 Chevrolet Equinox

Confirmed Service Customer

5/5/2025

great service and customer service

5/6/2025

Robin, thanks for your praise and kind comments about our team. We do hope we can be of assistance in the future. Take care!

Business Response

FORT MILL, SC

Tammy T|2019 Chevrolet Traverse

Confirmed Service Customer

5/5/2025

Dustin always does a great job !

5/6/2025

Tammy, thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!

Victor W|2017 Chevrolet Colorado

Confirmed Service Customer

5/5/2025

Okay

5/7/2025

Victor, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

ROCK HILL, SC

Lorenzo N|2015 Chevrolet Equinox

Confirmed Service Customer

5/6/2025

Great service representative timely assistance

5/7/2025

We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.

Business Response

ROCK HILL, SC

Thomas M|2023 Chevrolet Silverado 1500

Confirmed Service Customer

5/6/2025

David Stone was extremely helpful as always. Work on truck was completed In timely fashion.

5/8/2025

Thomas, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

Business Response

ROCK HILL, SC

Jason D|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

5/11/2025

Great experience - mad the process very smooth. Madison was great to work with.

Madison Heaton

5/12/2025

Jason, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Business Response

Tega Cay, SC

Limberry Carol C|2022 Chevrolet Blazer

Confirmed Service Customer

5/12/2025

Excellent customer service and staff was so friendly! No pushy sales tactics!!!! This dealership really focuses on the customer! It is and always will be my go to as far as my automotive needs.

5/12/2025

Thank you for your glowing review and acknowledgment of our staff. Claude Burns

Business Response

ROCK HILL, SC

Rhonda A|2017 Chevrolet Camaro

Confirmed Service Customer

5/14/2025

Kurt and the crew did an excellent job getting us in and out for an oil change .

5/16/2025

Rhonda, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet! We do hope we can be of assistance in the future. Take care!

Business Response

BLACKSTOCK, SC

Johnny T|2025 Chevrolet Trax

Confirmed Sales Customer

5/15/2025

My wife and I have been repeat customers over the years . We love Burns Chevy of Rock Hill SC. My sales representative Don, has always been good to me and my wife. He has never giving us any bad cars . We have purchased five cars over the years and never had to much of anything to complain about. This should be our last purchase of autos. We are getting older now. However, if we decide we put live the cars , we will purchase once again. Thanks for all you do .

Donald Beam

5/16/2025

Johnny, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

CHESTER, SC

Renee C|2020 Chevrolet Tahoe

Confirmed Service Customer

5/9/2025

Q was excellent in keeping me informed of my car's progress. In addition, I was provided a payment plan option so I could afford the repairs.

5/11/2025

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

Business Response

FORT MILL, SC

Alexis G|2015 Chevrolet Trax

Confirmed Service Customer

5/9/2025

Customer service was top of the line and loved the

5/11/2025

Alexis, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

Business Response

ROCK HILL, SC

Celia W|2023 Chevrolet Silverado 1500

Confirmed Service Customer

5/9/2025

Steve tricked me with a lot of respect every time I’ve came to him

5/11/2025

Thank you for choosing Burns Chevrolet as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

Business Response

Charlotte, NC

Steven B|2009 Chevrolet Impala

Confirmed Service Customer

5/12/2025

GREAT

5/14/2025

Steven, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

Business Response

ROCK HILL, SC

Gus B|2019 Chevrolet 1500 Silverado

Confirmed Service Customer

5/12/2025

Great service

5/13/2025

Gus, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

Business Response

FORT MILL, SC

Nick Z|2010 Chevrolet Corvette

Confirmed Service Customer

5/12/2025

Amazing

5/13/2025

Nick, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Fort Mill, SC

David W|2016 Chevrolet Tahoe

Confirmed Service Customer

5/14/2025

Always fast and easy.

5/15/2025

David, it is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

Business Response

ROCK HILL, SC

Mark O|2025 Chevrolet Tahoe

Confirmed Service Customer

5/15/2025

Turn around was great and we were given a loaner, wash a full tank of gas. George and Justus in sales were super helpful and accommodating.

5/16/2025

Mark, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet - Service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Tega Cay, SC

Lacie L|2025 Chevrolet Traverse

Confirmed Service Customer

5/16/2025

Everyone was very nice and efficient.

5/19/2025

Your satisfaction is important to us, so we want to sincerely thank you for choosing Burns Chevrolet and we hope to see you again soon!

Scott M|2025 Chevrolet Suburban

Confirmed Sales Customer

5/19/2025

KT went above and beyond and all the family. At Burns did a great job. Will continue to buy my car from there.

Kentavis Vinson

5/20/2025

Scott, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Daryl M|2023 Chevrolet Silverado 1500

Confirmed Service Customer

5/15/2025

First time at location services great

5/16/2025

Daryl, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

BLACK ROCK, SC

Bill M|2023 Chevrolet Corvette Z06

Confirmed Service Customer

5/16/2025

5 star!

5/18/2025

Bill, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

Business Response

TEGA CAY, SC

Sallie P|2020 Chevrolet Blazer

Confirmed Service Customer

5/17/2025

Always great service

5/19/2025

Sallie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Burns Chevrolet - Service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Kathy H|2013 Chevrolet Equinox

Confirmed Service Customer

5/18/2025

Mike Glenn was informative and helpful with explaining what was going to be done and the costs.

5/19/2025

Kathy, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

Business Response

FORT MILL, SC

Kellie M|2023 Chevrolet Trailblazer

Confirmed Service Customer

5/19/2025

Q was prompt, friendly and communicative through my service. He honored all of my discounts and coupons. Great job

5/19/2025

Kellie, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

EDGEMOOR, SC

Tracy H|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

5/19/2025

Prompt and friendly service.

5/19/2025

Tracy, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

ROCK HILL, SC

Mary S|2017 Buick Enclave

Confirmed Service Customer

5/19/2025

Always good

5/20/2025

Mary, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

CLOVER, SC

Michael R|2020 Chevrolet 2500HD Silverado

Confirmed Service Customer

5/19/2025

It was a very pleasant experience with no pressure sales tactics just honest info during my entire visit. Was even offered a bottle of water while I waited in the vehicle. Great overall visit, the way service (oil change) should be.

5/21/2025

Michael, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Paul B|2023 Chevrolet Silverado 1500

Confirmed Service Customer

5/22/2025

love coming there, expert workmanship and the kind of place you will go back to !!!

5/23/2025

Paul, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

ROCK HILL, SC

Furman S|2021 Chevrolet Traverse

Confirmed Service Customer

5/21/2025

Everything went well good service

5/22/2025

Furman, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

CHESTER, SC

Tyrone C|2023 Chevrolet Silverado 1500

Confirmed Service Customer

5/21/2025

A good experience. Work done well. Issues found were explained. I will be back for my next service. Just wish they could put in a front vanity plate. Very good service anyway.

5/22/2025

Tyrone, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

rock hill, SC

David L|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

5/23/2025

Brian Williams was great to work with during the buying process. Everything went so smooth that my girlfriend also purchased an SUV the following day. Please thank him for this process and we will return to Burns on our next purchase.

Brian Williams

5/24/2025

David, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Rock Hill, SC

Megan D|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

5/23/2025

The salesman Julian was great at his job and very knowledgeable about the vehicle we were purchasing.

Julen Natiello

5/26/2025

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Indian Land, SC

Philip H|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

5/25/2025

Very good service-wait was a little long.

5/26/2025

Philip, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (803) 366-9414 so we can assist you further.

Business Response

ROCK HILL, SC

Joe G|2024 Chevrolet Silverado 1500

Confirmed Service Customer

5/26/2025

David Stone took care of getting my 2024 truck serviced. As always I got quick and reliable work.

5/26/2025

Joe, we're happy you found our staff to be so supportive during your experience here at Burns Chevrolet. Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

EDGEMOOR, SC

Shane L|2024 Chevrolet Silverado 1500

Confirmed Service Customer

5/24/2025

Awesome experience

5/26/2025

Shane, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

Business Response

LINCOLNTON, NC

Patrick T|2023 Chevrolet Colorado

Confirmed Service Customer

5/25/2025

Efficient and informative! Well done!

5/26/2025

Patrick, thank you for your kind words and this wonderful review! We hope you have a great day!

Business Response

FORT MILL, SC

Stephen B|2023 Chevrolet Equinox

Confirmed Service Customer

5/26/2025

Excellent service. Work done in a reasonable time

5/27/2025

Stephen, thank you so much for your positive comments about Burns Chevrolet! We hope you have a great day!

Pamela S|2016 Chevrolet Traverse

Confirmed Service Customer

5/26/2025

I don’t have any problem with the service department

5/27/2025

Pamela, we really appreciate your feedback! Thank you for choosing Burns Chevrolet and we hope to see you again.

Business Response

ROCK HILL, SC

Lynda N|2019 Chevrolet Equinox

Confirmed Service Customer

5/27/2025

I spoke with nice caring people on the phone. My car was fixed rapidly.

5/27/2025

Lynda, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

John H|2021 Chevrolet Colorado

Confirmed Service Customer

5/27/2025

Very professional

5/28/2025

John, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

CHESTER, SC

Rhonda W|2025 Chevrolet Trax

Confirmed Service Customer

5/28/2025

Friendly and efficient service.

5/28/2025

Rhonda, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Business Response

Rock Hill, SC

Adam C|2020 Chevrolet Blazer

Confirmed Service Customer

5/28/2025

Fast and friendly service. I was approached by a staff member who checked in my vehicle and was a representative of American Glass Profession about a chip in my windshield. This company is a preferred vendor with Burn and not in my insurance provider. I hope they take good care of my Blazer and windshield replacement.

5/30/2025

Adam, we're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

ROCK HILL, SC

Joanne E|2015 Chevrolet Malibu

Confirmed Service Customer

5/28/2025

I purchased a vehicle and everyone involved was so very knowledgeable and truly helpful. The sales representative, Rodney Jeter, was the individual who showed me the various cars in which I was interested. He was exceptional in that he did not pressure me into any decisions. He only educated me on each vehicle so that I could independently make a final decision. He went above and beyond with helping me with the sale. When I first got there I was thinking about buying a car but never realized that I would buy one on that day, which is something I have been putting off. I felt very comfortable with Rodney's helpful guidance through the purchase, which is something I am so happy that I did! Thank you very much, Rodney!!

5/29/2025

Joanne, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Holly S|2007 GMC Sierra

Confirmed Service Customer

5/26/2025

MATT AND DUSTIN WERE GREAT WORKING WITH ME ON MY OLDER TRUCK. IT WORKS BEAUTIFULLY NOW AND I DO APPRECIATE THE TIME TAKEN OUT TO HELP.

5/26/2025

Holly, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

CATAWBA, SC

Cindy T|2023 Chevrolet Blazer

Confirmed Service Customer

5/29/2025

Extremely helpful and friendly

5/30/2025

Cindy, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

clover, SC

Valerie P|2025 Chevrolet Trax

Confirmed Sales Customer

5/29/2025

All the employees I dealt with were knowledgeable, patient and professional

Rodney Jeter Jr

5/30/2025

Valerie, we're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Tega Cay, SC

Anita S|2025 Chevrolet Trax

Confirmed Sales Customer

5/29/2025

The whole process was exceptional

Brian Williams

5/30/2025

Anita, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Charlotte, NC

Zackery F|2025 Chevrolet Silverado 1500

Confirmed Service Customer

6/2/2025

This is my third vehicle from Burns Chevrolet, they’re always professional and helpful, Bruce has been my salesman the past 3 times I will not work with anyone else from here forward.

6/3/2025

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Rock Hill, SC

Phillip I|2024 Chevrolet Silverado 1500

Confirmed Service Customer

6/3/2025

Great first experience

6/4/2025

Phillip, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Mint Hill, NC

Douglas M|2024 Chevrolet Silverado 1500

Confirmed Service Customer

6/4/2025

I was called to make an appointment for first free service. When I arrived in service dept. I was informed that they don't due appointments for service nor do oil changes in service dept. I had to go over to the quick change station area for service.

6/5/2025

Douglas, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

ROCK HILL, SC

Todd B|2025 Chevrolet Colorado

Confirmed Sales Customer

6/9/2025

Rodney (and the other Rodney) were fantastic in showing my the trucks and going over everything. He was not pushy when it came time to negotiate and purchase. A very easy car buying experience.

Rodney Michaud

6/10/2025

We're happy you found our staff to be so supportive during your experience here at Burns Chevrolet. We sincerely value your business and look forward to your next visit!

Business Response

Fort Mill, SC

Danny R|2020 Chevrolet Blazer

Confirmed Service Customer

6/9/2025

All went well except for the final check out. The Invoice was $112.54, however when I got the charge on my credit card it was $115.92??? I asked about this and have not heard back from the dealership at all. VERY DISAPPOINTED!!!! Also they seemed more interested in quoting extra work rather than taking care of what I came in for.

6/10/2025

Danny, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

Business Response

FORT MILL, SC

David Y|2025 Chevrolet 1500 Silverado

Confirmed Sales Customer

6/9/2025

M y salesman was great very knowledge about every truck i looked at. I loved it no pressure . Every one was so polite. Couldn't ask for a better experience. I think this is the Fourth vehicle i have bought for burns always had a great experience.

Bruce DIckey

6/10/2025

David, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Murrells Inlet, SC

Justin H|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

6/9/2025

I was rushed too much

Madison Heaton

6/10/2025

Justin, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (803) 366-9414 at your earliest convenience to discuss how we can turn your experience into a positive one.

Business Response

Rock Hill, SC

Larry B|2018 Chevrolet Traverse

Confirmed Service Customer

6/10/2025

Drove from Camden to Rock Hill to get my Traverse serviced at Burns. I checked in and the tech took my vehicle into Bay One while I waited in the customer lounge. A service writer came in to let me know my rear wiper blade was worn and asked if I would like to replace it. I approved replacing the wiper blade. Within 30 minutes my service was complete and I paid via CC in the customer lounge. The CSR provided a printout of my service and charges along with my keys and told me where my Traverse was parked and I was on my way. A very satisfactory experience, as usual!

6/11/2025

Larry, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Sheila S|2022 Chevrolet Trailblazer

Confirmed Service Customer

6/10/2025

My experience was great. It didn’t take long. The service guy was very friendly and helpful.

6/11/2025

Sheila, we're happy you found our staff to be so supportive during your experience here at Burns Chevrolet - Service. Please don't hesitate to reach out to us if there's anything more we can do!

Business Response

ROCK HILL, SC

Robby S|2025 Chevrolet Trax

Confirmed Sales Customer

6/11/2025

Justus was awesome took very good care of me. Very knowledgeable about the vehicle. If it wasn’t for him I wouldn’t have bought the care.

JUSTUS MENDLER

6/11/2025

We're happy you found our staff to be so supportive during your experience here at Burns Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Edgemoor, SC

Franklin B|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

6/1/2025

Brian Williams was great. Very helpful with the entire experience

Brian Williams

6/3/2025

We're happy you found our staff to be so supportive during your experience here at Burns Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

MC CONNELLS, SC

Our Three Sons O|2016 Chevrolet Suburban

Confirmed Service Customer

6/2/2025

After extensive hail damage to my Suburban, the Radio was just not receiving stations clearly-but was working perfectly via my phone blue-tooth and satellite..I took the car into Burns and told David Stone what the issue was and he and the Burns team knew where to look. A few hours later the Radio was working PERFECTLY and I could not be more pleased !!

6/3/2025

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

ROCK HILL, SC

Lukasz C|2022 Chevrolet Tahoe

Confirmed Service Customer

6/2/2025

Always have an awesome experience at the dealership. Keep up the great work!

6/3/2025

Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!

Business Response

CHARLOTTE, NC

Chris C|2022 Chevrolet 1500 Silverado LTD

Confirmed Service Customer

6/3/2025

David Stone was great from when I arrived until they finished keeping me informed of where we were at. Great Visit.

6/4/2025

Chris, thanks for highlighting some of our staff who helped make this such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

ROCK HILL, SC

Holly S|2019 Chevrolet Colorado

Confirmed Service Customer

6/4/2025

I was greeted very promptly. Some of the suggested items to be done were explained why they were being suggested. It was nice as a female to have this explained and not be talked down to.

6/5/2025

Holly, we are glad we could help! We look forward to your next visit! Take care!

Business Response

Rock Hill, SC

Amy T|2025 Chevrolet Silverado 2500 HD

Confirmed Sales Customer

6/10/2025

Bruce + JD are our go-tos and the only people we deal with. We’ve bought 5 vehicles with JD, 4 of which were with Bruce, since January 2023 and they’ve always provided a personal and stress free level of service. There’s no back and forth, there’s no games. As long as they’re there, we will continue to be loyal customers.

Bruce DIckey

6/11/2025

Amy, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Rock Hill, SC

Charles T|2025 Chevrolet Colorado

Confirmed Sales Customer

6/11/2025

PERFECT! All the way around

Brian Williams

6/11/2025

Your satisfaction is important to us, so we want to sincerely thank you for choosing Burns Chevrolet and we hope to see you again soon!

Business Response

Charlotte, NC

Jose H|2016 Chevrolet Suburban

Confirmed Service Customer

6/11/2025

Excelente

6/12/2025

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

Business Response

ROCK HILL, SC

Coastal Conveyor Se C|2020 Chevrolet 3500HD Silverado

Confirmed Service Customer

6/11/2025

The service that we receive from Mr. David Stone is always top notch , extremely fair and honest !

6/12/2025

We're happy to hear you had such a positive experience with David! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

ROCK HILL, SC

Kevin V|2025 Chevrolet Colorado

Confirmed Sales Customer

6/11/2025

From the first engagement with Tammy, Madison, JD and Mon I had a very pleasurable purchase experience. Everyone was friendly, knowledgeable, courteous, and kind. I was able to complete my transaction quickly and efficiently. Kudos to the Burns Chevrolet team, across the board!

Madison Heaton

6/12/2025

Kevin, thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

Business Response

Fort Mill, SC

Steven B|2007 Buick Lucerne

Confirmed Service Customer

6/16/2025

GREAT

6/17/2025

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

Business Response

ROCK HILL, SC

Laura W|2019 Chevrolet Traverse

Confirmed Service Customer

6/16/2025

Everyone was extremely nice and the service was very fast. My only complaint was my coupon was not reflected on my bill. It was less than a $10 difference so I didn’t make an issue of it.

6/17/2025

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (803) 366-9415 to discuss your concerns, as your satisfaction is of utmost importance to us.

Todd S|2022 Chevrolet Trailblazer

Confirmed Service Customer

6/17/2025

A little slow

6/18/2025

Todd, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Joe M|2008 Chevrolet Silverado

Confirmed Service Customer

6/18/2025

Easy online appointment, was greeted by Dustin who took care of me. He kept me informed about the process with calls and texts. He had a car take me home and pick me up the next day. Repairs were done quickly.

6/19/2025

Joe, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Raymond N|2022 Chevrolet 2500HD Silverado

Confirmed Service Customer

6/18/2025

Prices are very high for service & parts. $79.00 plus labor to put a cabin air filter in ?? Come on now they can be bought for under $15.00 Price gouge for sure

6/19/2025

Raymond, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (803) 366-9414 to discuss your concerns, as your satisfaction is of utmost importance to us.

Business Response

TEGA CAY, SC

Dickie S|2018 Chevrolet Colorado

Confirmed Service Customer

6/11/2025

Quick service. Good work. No surprises.

6/12/2025

We're glad everything was completed quickly and to your satisfaction! We can't wait to see you again, have a great day.

Daniel S|2022 Chevrolet Equinox

Confirmed Service Customer

6/13/2025

I purchased tires and had an alignment done. 2 days longer to get tires put on becuase i guess guy forgot to call me. Alignment has steering wheel slightly turned

6/13/2025

Daniel, thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (803) 366-9414 when you have a chance. Thank you, and we look forward to hearing from you.

Business Response

Rock Hill, SC

Eric J|2019 Chevrolet Suburban

Confirmed Service Customer

6/16/2025

Staff is friendly. Arrived at 7:25 and left by 9:30 with an oil change and two new tires. Steve jones is great with communication and willingness to help.

6/17/2025

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

Business Response

FORT MILL, SC

Brian Y|2021 Chevrolet Tahoe

Confirmed Service Customer

6/16/2025

Always professional and prompt with services

6/17/2025

Brian, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!

Business Response

LOCUST, NC

William A|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

6/17/2025

replacing 8 spark plugs should not cost $560.00

6/18/2025

William, thank you for taking the time to leave us your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (803) 366-9415.

Richard W|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

6/18/2025

Service was quick and appeared to be of quality. Only issue was when a service tech removed my glove box to check the cabin filter, they forgot to reinstall it as it was laying in the floor.

6/19/2025

Richard, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (803) 366-9414 when you have a chance. Thank you, and we look forward to hearing from you.

Business Response

CHARLOTTE, NC

Donna R|2025 Chevrolet Trax

Confirmed Sales Customer

6/18/2025

We felt very comfortable car shopping at Burns- George and Justice made us feel right at home- I would recommend these 2 to help anyone trying to purchase a car

Robert Smith

6/19/2025

Donna, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

Business Response

Lancaster, SC

Mary P|2024 Chevrolet Traverse

Confirmed Service Customer

6/18/2025

I appreciated that they the realized I needed a system update and called to see if they could complete it while my vehicle was there, saving me a trip to the service center.

6/19/2025

Mary, thank you for your kind words and this wonderful review! Thank you again for choosing Burns Chevrolet - Service and we hope to see you again.

Business Response

Rock Hill, SC

Kris H|2025 Chevrolet Blazer EV

Confirmed Sales Customer

6/19/2025

Chris Anderson was great. He did not pressure me but he did it get me in the vehicle that I wanted and made sure that I was satisfied. The other individuals at the dealership were great especially Carrie who is the finance person. I enjoyed working with the team to get me into my vehicle.

Christopher Anderson

6/20/2025

Kris, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Rock Hill, SC

Tammy T|2019 Chevrolet Traverse

Confirmed Service Customer

6/19/2025

Quicklube was great!

6/20/2025

Tammy, we're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

Eric S|2025 Chevrolet Equinox

Confirmed Sales Customer

6/20/2025

The purchasing experience was good. We went into the dealership pretty much knowing what we wanted. Burns had the year, make and model we were looking for. The salesperson showed us all the features and even walked us through the service center so we'd be familiar with it getting the oil changed.

Bruce DIckey

6/23/2025

Eric, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!

Business Response

Rock Hill, SC

Matthew T|2023 Chevrolet Tahoe

Confirmed Service Customer

6/20/2025

Service was well when on site. I received two new tires and immediately my tire pressure system indicated it wasn't working on my back passenger tire. I stopped by to have this fixed and couldn't get in. The tech that helped me had me re-set it to see if that would fix it and now the sensor on all 4 tires is not working. In my opinion, that should have all been tested and working before I was given my car back as this is an inconvenience.

6/23/2025

Matthew, thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to us at (803) 366-9414 so we may assist you in moving forward towards a resolution.

Business Response

FORT MILL, SC

Camille H|2020 Buick Encore GX

Confirmed Service Customer

6/22/2025

Amazing service

6/23/2025

Camille, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Business Response

ROCK HILL, SC

Heather H|2013 Buick Enclave

Confirmed Service Customer

6/22/2025

Staff was very nice and helpful. Steven explained everything to me in simple terms to understand. No complaints about anything. Just wished I had a coupon for the service lol. Thank you so much for fixing my car.

6/23/2025

Heather, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

charolette, SC

Victor W|2017 Chevrolet Colorado

Confirmed Service Customer

6/23/2025

Good

6/25/2025

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Elizabeth Y|2025 Chevrolet Equinox

Confirmed Sales Customer

6/18/2025

Superb buying experience. No pressure, simply smooth process.

Rodney Jeter Jr

6/19/2025

Elizabeth, thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

George M|2022 Chevrolet Colorado

Confirmed Service Customer

6/18/2025

The guy who changed my oil was super and very professional. Everybody treat it me with respect. That's why I always take my colorado two Burns.

6/19/2025

George, we appreciate your positive review of your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

HICKORY GROVE, SC

Jason R|2025 Chevrolet Equinox

Confirmed Sales Customer

6/18/2025

Great

Julen Natiello

6/19/2025

Jason, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

Business Response

Clover, SC

Thomas S|2014 Chevrolet Equinox

Confirmed Service Customer

6/19/2025

Friendly helpful personnel.

6/20/2025

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

Business Response

FORT MILL, SC

Edward H|2020 Chevrolet 2500HD Silverado

Confirmed Service Customer

6/20/2025

Always great custom er service

6/23/2025

Edward, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

Business Response

CHARLOTTE, NC

Mannie V|2015 GMC 1500 Sierra

Confirmed Service Customer

6/20/2025

Very good

6/23/2025

We are very happy to have provided you with such a positive experience! We hope you have a great day!

Business Response

CHESTER, SC

Teresa C|2018 GMC Acadia

Confirmed Service Customer

6/20/2025

Excellent help

6/23/2025

Teresa, we really appreciate your positive review! If you're ever in need of more help, please let us know!

Claude J|2017 Chevrolet Camaro

Confirmed Service Customer

6/23/2025

Good

6/24/2025

Claude, we are very happy to have provided you with such a positive experience! We hope to see you soon!

Business Response

CHESTER, SC

Robert W|2024 Chevrolet Silverado 1500

Confirmed Service Customer

6/25/2025

Fast and efficient

6/26/2025

We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

CHARLOTTE, NC

Mark T|2024 Chevrolet Silverado 1500

Confirmed Service Customer

6/27/2025

You refused to accept my personal check for the repair however you had no problem accepting it when I purchased the truck. Then wanted to charge me a fee to use my credit card.

6/30/2025

Mark, we appreciate you taking the time to leave us this feedback. Please reach out to us at (803) 366-9414 when you can so we can address this situation directly. Thank you and have a great day.

Business Response

HEATH SPRINGS, SC

George C|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

6/24/2025

Please t environment, everyone was nice to work with

Alfred Cortez

6/25/2025

George, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

Rock Hill, SC

Jerod B|2025 Chevrolet Tahoe

Confirmed Sales Customer

6/26/2025

Wonderful customer service which made buying process easy and stress-free.

Julen Natiello

6/27/2025

Jerod, your satisfaction is important to us, so we want to sincerely thank you for choosing Burns Chevrolet and we hope to see you again soon!

Business Response

TEGA CAY, SC

Bernadine J|2023 Chevrolet Malibu

Confirmed Service Customer

6/27/2025

Everyone was wonderful, friendly, helpful, and professional. My vehicle was taken care of in an unbelieveable amount of time and was well taken care of.

6/29/2025

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

ROCK HILL, SC

Robert C|2025 Chevrolet Trailblazer

Confirmed Sales Customer

6/30/2025

It was nice…would buy another car there.

Christopher Anderson

7/1/2025

Robert, thank you for choosing Burns Chevrolet as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

Business Response

Rock Hill, SC

Limberry C|2023 Chevrolet Blazer

Confirmed Service Customer

7/1/2025

I have always followed the Manufacturers' recommended maintenance. Every time I go into the quick lube, they try to upsell me saying that it is required maintenance. It is not! I am tired of being lied to by these people back there. The added stuff that you guys want me to do, like flush the brake fluid. According to the manufacturers handbook, I don't need to do that until 120k miles on it. My car has only 38k. I don't like going back to the quick lube at all. The pressure is insane! The only reason you got three stars on this visit, was the older gentleman who is a Steelers fan!

7/3/2025

Thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to discuss this with you. Please reach out to us at (803) 366-9415 at your earliest convenience to discuss how we can turn your experience into a positive one.

Business Response

ROCK HILL, SC

Shane L|2024 Chevrolet Silverado 1500

Confirmed Service Customer

7/1/2025

Awesome experience

7/3/2025

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

LINCOLNTON, NC

Lori C|2019 Chevrolet Equinox

Confirmed Service Customer

7/2/2025

With the help of Justus and George,I was able to successfully trade my car in for a new 2026 Equinox.

7/4/2025

Lori, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

BLACKSTOCK, SC

Melissa H|2025 Chevrolet Equinox

Confirmed Sales Customer

6/28/2025

Julien was awesome. He was patient while I decided what I wanted to buy. He was not pushy in anyway. He made this experience great!

Julen Natiello

6/30/2025

Melissa, we always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!

Business Response

Rock Hill, SC

Charles M|2021 GMC 1500 Sierra

Confirmed Service Customer

6/30/2025

Overall great experience. Dustin’s great to work with..

7/2/2025

Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

Business Response

GREAT FALLS, SC

Edward L|2022 Chevrolet 1500 Silverado

Confirmed Service Customer

7/3/2025

Great service

7/6/2025

Edward, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

Patricia O|2024 Chevrolet Equinox

Confirmed Service Customer

7/7/2025

I was taken care of immediately when I pulled into the quick service area. The person was courteous & explained the oil change to me. He offered me a bottle of water & suggested i wait inside the waiting area since it was a hot day. They were fast getting my car done. All in all I think it was a good experience.

7/8/2025

Patricia, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Business Response

ROCK HILL, SC

Gary C|2013 Chevrolet 1500 Silverado

Confirmed Service Customer

7/8/2025

It’s always fixed right and at a fair price. Thanks

7/9/2025

Gary, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Cory B|2018 Chevrolet Malibu

Confirmed Service Customer

7/9/2025

The Quick Lube finished my car in a short amount of time. They showed me that I needed a cabin filter. Which I had forgotten that suggestion the last time my vehicle was in for service.

7/10/2025

Cory, it is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Bonnie F|2024 Chevrolet Equinox

Confirmed Service Customer

7/9/2025

I stopped in for a pit stop before traveling this week. Ended up needing an alignment and I know nothing about this stuff, and I told him I wasn't really understanding & he explained in terms I could understand. I wish there was just a pit stop lane as it was at least 25 minutes before my car was taken in. The Techs were friendly and professional.

7/10/2025

We appreciate you taking the time to leave us this feedback and let us know how we can improve. We hope you will consider us again in the future. Take care.

Business Response

ROCK HILL, SC

Timity T|2012 Chevrolet Equinox

Confirmed Service Customer

7/9/2025

Very helpful and understanding of my needs for my vehicle.

7/11/2025

Timity, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

LACASTER, SC

Elizabeth M|2024 Chevrolet Tahoe

Confirmed Service Customer

7/2/2025

Immediately greeted by Service Team. Friendly and knowledgeable. Quick, efficient service. Offered water while I waited. True display of customer service all around!

7/4/2025

Elizabeth, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Rock Hill, SC

John T|2023 Chevrolet Traverse

Confirmed Service Customer

7/3/2025

The quick service department lived up to their name. I visited them for an oil change and was in and out in less than 20 minutes. I have always been given excellent service with all my visits there.

7/6/2025

John, it is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Richard P|2025 Chevrolet Colorado

Confirmed Sales Customer

7/8/2025

The experience with the dealership and Bruce Dickey was the best I've ever had. They have won my future business and all referrals.

Bruce DIckey

7/9/2025

Richard, we are so happy to read such a great review about Burns Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

FORT MILL, SC

Edward V|2019 Chevrolet 1500 Silverado

Confirmed Service Customer

7/8/2025

You did a great job thank you

7/9/2025

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Edward M|2025 Chevrolet Colorado

Confirmed Sales Customer

7/8/2025

Easy process. Friendly staff. Happy with my purchase.

Kevin McGirt

7/9/2025

Edward, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Rock Hill, SC

William C|2026 Chevrolet Equinox

Confirmed Sales Customer

7/9/2025

We received excellent service from George and Justus. We were treated like family and enjoyed our experience. We will continue to use Burns Chevrolet for all our needs.

JUSTUS MENDLER

7/11/2025

William, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Business Response

Blackstock, SC

Brenda S|2023 Chevrolet Colorado

Confirmed Service Customer

7/10/2025

Staff was awesome with serving my Truck. Explained to me in detail what they were going to do

7/13/2025

Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

FORT MILL, SC

David S|2024 Chevrolet Equinox

Confirmed Service Customer

7/15/2025

Received nicely for my "Complimentary Oil Change" and also an Alignment. Thew staff was really nice and helpful. Only Negative was that there was no water in the coffee pot, no coffee Packets out. No Artificial Sweetener available or Creamer. Service was great.

7/16/2025

David, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (803) 366-9414.

Business Response

FORT MILL, SC

Gus B|2023 Chevrolet Tahoe

Confirmed Service Customer

7/15/2025

Thank you.

7/16/2025

Gus, we appreciate your feedback! We hope you have a great day!

Business Response

FORT MILL, SC

Laurie S|2020 Chevrolet Trax

Confirmed Service Customer

7/15/2025

Very informative

7/16/2025

Laurie, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Burns Chevrolet and we hope to see you again.

Business Response

ROCK HILL, SC

Steve B|2022 Chevrolet Malibu

Confirmed Service Customer

7/15/2025

In and out quick and easy. Didn't even have to get out of my car.

7/16/2025

Steve, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Sarah A|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

7/15/2025

We had a great experience. Everyone was nice and knowledgeable.

Christopher Anderson

7/16/2025

Sarah, we're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Rock Hill, SC

Mary S|2010 Chevrolet Equinox

Confirmed Service Customer

7/17/2025

Very Good service. We have allways had good Service from Burns company And all employees David Stone was very helpfull to get our Equinox Repaired. Thank You, Leonard D. Small

7/20/2025

Mary, thank you so much for your positive comments about Burns Chevrolet! Please don't hesitate to reach out to us if there's anything more we can do!

Business Response

INDIAN LAND, SC

Robin M|2022 Chevrolet Trax

Confirmed Service Customer

7/18/2025

Everyone was kind and helpful.

7/21/2025

Robin, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

LANCASTER, SC

Michael T|2014 Chevrolet Equinox

Confirmed Service Customer

7/18/2025

Friendly service and prompt response to accomplish what I needed.

7/21/2025

Michael, we always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

ROCK HILL, SC

David A|2024 Chevrolet Trax

Confirmed Service Customer

7/20/2025

The service advisor Q, Trinity and Jeisey was so amazing and helpful

7/22/2025

David, thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Burns Chevrolet and we hope to see you again.

Mary S|2021 Chevrolet Tahoe

Confirmed Service Customer

7/21/2025

I love the efficiency and quick turntime I receive when our car is due for an oil change. I was caught off guard this time by the greeter who I thought was an employee, but turns out works for a window replacement company. He was very nice but felt a little bit like a salesman. I thought I was getting a Burns employee, who I’ve come to trust, recommendation.

7/22/2025

Mary, thank you so much for your positive comments about Burns Chevrolet - Service! Thanks again for the recommendation, and have an amazing day!

Business Response

FORT MILL, SC

Leroy M|2013 Chevrolet 1500 Silverado

Confirmed Service Customer

7/10/2025

everyone was very nice and they did the work and finished in a timely manner.

7/13/2025

We are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

ROCK HILL, SC

Roy H|2024 Chevrolet Silverado 1500

Confirmed Service Customer

7/15/2025

Burns ALWAYS promptly and professionally handles my service issues. They communicate the status of my repairs remarkably well. They are the gold standard for service!

7/16/2025

Roy, thank you so much for your positive comments about Burns Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

GREENWOOD, SC

Charles W|2024 Chevrolet Blazer

Confirmed Service Customer

7/15/2025

I had an excellent experience with Service Consultant Steven Jones! So much that his patience, professionalism and kindness has flipped me from my purchasing dealership to now bring my 2024 Blazer Preferred for service to him and Burns Chevrolet! A fine young man!

7/16/2025

Charles, thanks for your praise and kind comments about Steven. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Business Response

ROCK HILL, SC

Larry B|2016 Chevrolet Impala

Confirmed Service Customer

7/16/2025

I had a tire pressure sensor to fail on my 2016 Impala. I called Steven Jones for a service appt for the next morning. Steven advised that two of the sensors had failed and I told him to replace them both. Steven also performed a “pit stop” check and had us on our way in less than 20 minutes. Good experience!

7/17/2025

Larry, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet! We sincerely value your business and look forward to your next visit!

Business Response

ROCK HILL, SC

Daniel S|2022 Chevrolet Equinox

Confirmed Service Customer

7/17/2025

Did a great job on car repairs. David was very helpful and understanding

7/18/2025

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Rock Hill, SC

J O|2025 Chevrolet 2500HD Silverado

Confirmed Sales Customer

7/24/2025

Bruce my sales guys has always done a great job when purchasing new vehicles. Exceptionally informative, very responsive with his communication as well. This is the reason as to why I continue on doing business with Burns Chevrolet. Finance was quick and easy, I believe I was in and out within 12 minutes. Great job guys

Bruce DIckey

7/25/2025

Your satisfaction is important to us, so we want to sincerely thank you for choosing Burns Chevrolet and we hope to see you again soon!

Business Response

Lancaster, SC

Donald G|2025 Chevrolet Tahoe

Confirmed Sales Customer

7/24/2025

Very considerate and friendly

Madison Heaton

7/25/2025

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

Barnwell, SC

Johnnie M|2008 Chevrolet Malibu

Confirmed Service Customer

7/23/2025

Need to have a better deal for Seniors and loyal customers.

7/24/2025

Johnnie, thank you for taking the time to leave us your honest feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

ROCK HILL, SC

Victor M|2016 Chevrolet 2500HD Silverado

Confirmed Service Customer

7/25/2025

N/A

7/25/2025

Victor, thank you for the five star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

FORT MILL, SC

Aristedes P|2025 Chevrolet Tahoe

Confirmed Sales Customer

7/25/2025

Excellent experience. Julian was incredible. Buying my Tahoe at Burns was made easy. Very accommodating. I would highly recommend Burns.

Julen Natiello

7/27/2025

Aristedes, thank you for your kind review; we are happy to pass along your comments to Julian here at Burns Chevrolet! Thanks again for the recommendation, and have an amazing day!

Business Response

Bluffton, SC

Sandra E|2022 Chevrolet Trailblazer

Confirmed Service Customer

7/26/2025

it was wonderful

7/27/2025

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

Business Response

Rock Hill, SC

John F|2013 Buick Enclave

Confirmed Service Customer

7/28/2025

Awesome

7/29/2025

John, your satisfaction is important to us, so we want to sincerely thank you for choosing Burns Chevrolet - Service and we hope to see you again soon!

Business Response

ROCK HILL, SC

Wesley T|2025 Chevrolet Silverado 1500

Confirmed Sales Customer

7/29/2025

Awesome team, willing to help out in any way possible

JUSTUS MENDLER

7/30/2025

Wesley, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

Business Response

Chester, SC

Carlton B|2022 Chevrolet Tahoe

Confirmed Service Customer

7/30/2025

Representative was very polite. Got my car done very quickly and appreciated.

8/1/2025

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

Business Response

CHARLOTTE, NC

William K|2024 Chevrolet Silverado 1500

Confirmed Service Customer

8/1/2025

I think that y’all are WAY over priced for a basic oil change and tire rotation, 120 bucks and also wanted to charge 78 for a cabin air filter, absolutely highway robbery and I will not be back.

8/4/2025

Thank you for reaching out to us. We regret to hear about the situation you have described. If you are willing to give us another chance, please contact us at (803) 366-9415 so we can understand your situation better in order to try and turn your experience around.

Business Response

Fort Mill, SC

Limberry Carol C|2022 Chevrolet Blazer

Confirmed Service Customer

8/4/2025

Steven is my go to guy in the service department! He is always courteous and professional. I won't deal with anyone else other than him!

8/5/2025

Limberry, thank you for your kind review; we are happy to pass along your comments to Steven here at Burns Chevrolet! We look forward to your next visit! Take care!

Business Response

ROCK HILL, SC

Savannah W|2025 Chevrolet Trax

Confirmed Sales Customer

7/27/2025

Brian was an amazing salesman and very helpful !

Brian Williams

7/28/2025

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Monroe, NC

Daniel T|2018 Chevrolet 1500 Silverado

Confirmed Service Customer

7/27/2025

Originally there was some question about my work being warranty work or not that was a slow process however, it was and the work was done. A special thanks to David in the service department. He stayed on top of it and I appreciate his great service.

7/28/2025

Daniel, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

ROCK HILL, SC

Lauren F|2025 Chevrolet Trax

Confirmed Sales Customer

7/30/2025

everything went great at first, the sales agent who was new did a FANTASTIC job, but then when it came to his "manager" that is where things changed. He lied straight to my face (finding out 2 days later that it was a lie). I do love my car and again the new sales guy that helped me was great, but i will never refer anyone to this dealership now that this has happened, in fact my mother and sister both were in the market for new Chevy's and because of this they bought elsewhere. and i let them know ahead of time on my intent to purchase a second car and refer my family to them, yet he still lied. do better burns. Oh and the finance lady was amazing, she was sweet and knows her stuff.

Zashaun Truett

7/30/2025

Ms. Fields-Christenburg, Thank you for sharing the "FANTASTIC job" Zashaun & Karie did in handling your purchase. Our staff is disappointed you feel they lied to you over your trade-in. They tried to assure an accurate valuation through multiple sources. After maxxing out our offer to accept your trade-in to make the deal on your new vehicle, we felt for us to break out on the trade we would have to retail your trade instead of wholesaling it. What we ask as a sale price for your trade-in in no way assures we will be able to sell it for our asking price, or when it will sell. Thank you for your business! We always try to achieve maximum customer satisfaction. I hope this explanation helps. Claude Burns

Business Response

Rock Hill, SC

Danny R|2017 Chevrolet Colorado

Confirmed Service Customer

7/31/2025

I took my wife's car in for service a while ago. When we purchased the car, we were told that oil and filter changes as well as tire rotation would be included as long as we owned the car. However, after further review of her receipts I find that we've been charged with oil and filter changes as well as tire rotation. When I questioned this with the service manager I was told that he was not aware of any such promise and therefore could not allow these services. Not a big fan of Burns Service or Sales promotions.

8/3/2025

Danny, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (803) 366-9414 when you have a chance. Thank you, and we look forward to hearing from you.

Business Response

FORT MILL, SC

Jennifer R|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

8/5/2025

Excellent experience - Jaisy was great - really appreciate him going above and beyond.

8/6/2025

Jennifer, thank you for your kind review; we are happy to pass along your comments to Jaisy here at Burns Chevrolet! We hope to see you soon!

Business Response

CHESTER, SC

Debra E|2025 Chevrolet Trax

Confirmed Sales Customer

8/5/2025

Everyone was kind, patient, helpful in every way.

Bruce DIckey

8/6/2025

Debra, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Clover, SC

Eli K|2014 GMC 1500 Yukon XL

Confirmed Service Customer

8/9/2025

Thank you for the WHEELS!!!

8/12/2025

Eli, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

Rock Hill, SC

Stanley S|2026 Chevrolet Trailblazer

Confirmed Sales Customer

8/12/2025

Everyone was so patient with us. I believe we got a good deal at the dealership.

Robert Smith

8/14/2025

Stanley, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

Business Response

Indian Land, SC

Dmitry P|2025 Chevrolet Traverse

Confirmed Sales Customer

8/12/2025

Don was so nice and helpful throughout the whole process! So thankful

Donald Beam

8/14/2025

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

Business Response

Clover, SC

Neil M|2005 Chevrolet Avalanche

Confirmed Service Customer

8/12/2025

Oil leak test was done well enough, however, it took almost 45 mins to find my truck, and a couple of days later when i checked under the hood, the Oil cap was left off! Luckily, it was somehow still sitting on an hood support bracket, and even more lucky that nothing fell into the oil and damaged the motor. This also ignores the 2000+ quote to fix something that the local trusted shop will do for 800. I expect dealerships to cost more but not that much and to not miss something as simple as putting an oil cap back on. If you can't do that why would I trust you for a major repair?

8/14/2025

Neil, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (803) 366-9414 to discuss your concerns, as your satisfaction is of utmost importance to us.

Business Response

rock hill, SC

Mark W|2023 Chevrolet Corvette

Confirmed Service Customer

8/16/2025

Came in for an Oil change and 15,000-mile service, Service found that it was leaking transmission fluid. I had a clean garage floor and had no Idea there was a leak. They ordered parts and had me back on the road in a reasonable time. Cleaned up the mess the leak was making also. I've always been able to rely on Burn's Chevrolet, and they came Thru again

8/18/2025

Mark, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

CATAWBA, SC

Larry W|2016 Chevrolet Equinox

Confirmed Service Customer

8/16/2025

Caring and professional. Very pleased.

8/18/2025

Larry, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

CHESTER, SC

Douglas B|2019 Chevrolet Impala

Confirmed Service Customer

8/4/2025

Oil change and tire rotation

8/5/2025

Douglas, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

CLOVER, SC

Nadia S|2020 Chevrolet Traverse

Confirmed Service Customer

8/8/2025

Great service from start to finished and jeep looks brand new did a great job on the repairs

8/11/2025

Nadia, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

ROCK HILL, SC

Eugene M|2026 Chevrolet Silverado EV

Confirmed Sales Customer

8/9/2025

If you want an AWESOME sales and after sale experience ask for Bruce. By far the best car buying experience I have ever had. If you want to feel valued and not ignored even after you have completed the purchase go to Burns and see Bruce.

Bruce DIckey

8/11/2025

Eugene, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Charlotte, NC

Wesley B|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

8/11/2025

Took the 2020 Silverado in at 0800 for oil change and recheck alignment. I left it with them. They called right away and said there were other items needing to be completed. told them to go ahead with all that needed to be done. They called back at 1200 and all was completed. great communication and in a timely manner. Alignment was corrected and all is great!

8/13/2025

Wesley, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

FORT MILL, SC

Todd S|2022 Chevrolet Trailblazer

Confirmed Service Customer

8/15/2025

Could’ve been a lot faster

8/17/2025

Todd, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

ROCK HILL, SC

Amy W|2025 Chevrolet Trax

Confirmed Sales Customer

8/17/2025

Don Beam was very knowledgeable and helpful with the purchase of our trax. Customer service was top-notch and we will definitely be back to Burns Chevrolet.

Donald Beam

8/18/2025

We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!

Business Response

Fort Mill, SC

Larry W|2015 Chevrolet 1500 Silverado

Confirmed Service Customer

8/29/2025

Dustin Watkins was great the moment I walk into the service area.He was very helpful with explaining what was wrong with my truck and what needed to be done to repair it. He was very friendly and eager to help me with my needs. Y’all are blessed to have him. Thanks Dustin.

9/1/2025

Larry, we're happy you found our staff to be so supportive during your experience here at Burns Chevrolet. Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

CHESTER, SC

Jack H|2024 Chevrolet Colorado

Confirmed Service Customer

8/21/2025

I drove up to the oil service facility. After about a 30 minute wait, my Truck was serviced with its first oil change and Tire Rotation while sitting in my vehicle. Our service was completed timely with professional and friendly Service Members. I was very satisfied with the Service and plan to continue using it as needed.

8/22/2025

Your satisfaction is important to us, so we want to sincerely thank you for choosing Burns Chevrolet and we hope to see you again soon!

Business Response

Fort Mill, SC

George R|2023 GMC Sierra 2500 HD

Confirmed Service Customer

8/30/2025

My first trip to the Burns quick lane for an oil change. Was offered to sit in the customer lounge, but decided to sit in truck. Was offered a bottle of water while I waited. Attendants were very friendly with no wasted time. Oil was changed tires rotated in very reasonable time I will go back very pleased.

9/2/2025

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Larry S|2019 Chevrolet Colorado

Confirmed Service Customer

8/31/2025

Android auto still will not connect in my Colorado. Dealer is looking into replacing the 'radio'. Have since confirmed that my phone will connect to our equinox, but not the Colorado.

9/2/2025

Larry, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (803) 366-9414 so we can assist you further.

Business Response

ROCK HILL, SC

Don F|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

9/8/2025

It went fast and easy

9/8/2025

Don, your satisfaction is our top priority. We look forward to your next visit! Take care!

Business Response

ROCK HILL, SC

Charles M|2023 Chevrolet Equinox

Confirmed Service Customer

9/9/2025

Good service

9/10/2025

Charles, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

Business Response

ROCK HILL, SC

Winfield P|2021 Chevrolet Equinox

Confirmed Service Customer

9/12/2025

Excellent

9/15/2025

Winfield, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Tom C|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

9/16/2025

GREAT CUSTOMER SERVICE

9/17/2025

Tom, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Business Response

FORT MILL, SC

Jill S|2014 Chevrolet Sonic

Confirmed Service Customer

9/23/2025

Fixed problems in one day and friendly service

9/24/2025

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!

Business Response

ROCK HILL, SC

Miranda W|2012 Chevrolet Camaro

Confirmed Service Customer

9/29/2025

Great

9/30/2025

Miranda, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

Business Response

JEFFERSON, SC

Mark D|2023 Chevrolet Traverse

Confirmed Service Customer

9/2/2025

Fast and courteous service.

9/3/2025

Mark, it is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Burns Chevrolet

Business Response

ROCK HILL, SC

David E|2026 Chevrolet Traverse

Confirmed Sales Customer

9/8/2025

Excellent

Madison Heaton

9/9/2025

David, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Fort Mill, SC

Stephen M|2025 Chevrolet Tahoe

Confirmed Sales Customer

9/10/2025

It was a great experience with the exception of the finance manager refusing to sell the vehicle unless we gave up our right to sue if necessary. This is known as "tying" and should never be allowed. This person was rude and quite unpleasant, and I would refuse to buy another vehicle if he was in any way, shape or form involved in the sale. Our salesman was an absolute pleasure to work with, as was the sales manager, and I give them the highest marks for their service.

Robert Smith

9/11/2025

Stephen, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

Business Response

Rock Hill, SC

Serge L|2022 Chevrolet Equinox

Confirmed Service Customer

9/11/2025

excellent service!

9/11/2025

Andritz, our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Business Response

Spartanburg, SD

David M|2019 Buick Encore

Confirmed Service Customer

9/11/2025

Quick and thorough

9/12/2025

David, it is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

Business Response

INDIAN LAND, SC

Charles C|2025 Chevrolet Silverado 1500

Confirmed Service Customer

9/17/2025

Super team and super work ! Fast

9/18/2025

Charles, it is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

Virginia P|2015 Chevrolet Malibu

Confirmed Service Customer

9/23/2025

Friendly, courteous, professional. No waiting.

9/24/2025

Virginia, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

ROCK HILL, SC

Heather T|2026 Chevrolet Trax

Confirmed Sales Customer

9/24/2025

Lil George was so helpful and kind with getting me exactly what I wanted! Thank you!

George Billett III

9/25/2025

Heather, we're happy you found our staff to be so supportive during your experience here at Burns Chevrolet. Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

Rock Hill, SC

William M|2026 Chevrolet Equinox

Confirmed Sales Customer

10/13/2025

Zashaun did a great job handling our car deal.

Zashaun Truett

10/14/2025

William, we're happy you found our staff to be so supportive during your experience here at Burns Chevrolet. We sincerely value your business and look forward to your next visit!

Business Response

Fort Mill, SC

Robert W|2025 Chevrolet Colorado

Confirmed Sales Customer

10/3/2025

Everything was great! The truck was great. ALL the people were great! Price was great. Madison was very knowledgeable, helpful and curious. Best buying experience of my long life.

Madison Heaton

10/6/2025

Robert, we're happy you found our staff to be so supportive during your experience here at Burns Chevrolet. Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

Rock Hill, SC

Jeffrey M|2026 Chevrolet Trailblazer

Confirmed Sales Customer

10/6/2025

Burns Chevy is absolutely the best. Madison and the sales team have been great on every occasion that we have stopped by to look and both times that we have purchased new Chevrolet vehicles. I tell everyone about Burns.

Madison Heaton

10/8/2025

Jeffrey, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

Business Response

WAXHAW, NC

Timothy E|2019 Chevrolet Traverse

Confirmed Service Customer

10/13/2025

I went in for a normal oil & filter change. The maintenance man found it was best to change out my cabin& engine air filter's. I approved this upon inspection of the old ones. I also received a quote on new tires for the future. The process was fast and informative. The customer service lady was very helpful. My wait time was approx. 20 minutes.

10/14/2025

Timothy, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Business Response

ROCK HILL, SC

Timothy P|2026 Chevrolet Equinox

Confirmed Sales Customer

10/14/2025

Very nice people

Christopher Anderson

10/15/2025

Timothy, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

Great Falls, SC

Joe G|2024 Chevrolet Silverado 1500

Confirmed Service Customer

10/21/2025

Almost two hours in the quick lube is not good.

10/21/2025

Joe, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (803) 366-9414 so we can assist you further.

Business Response

EDGEMOOR, SC

Paula M|2018 Chevrolet Tahoe

Confirmed Service Customer

10/21/2025

David Stone has been helping me with my Tahoe repairs since I purchased it in 2018. He is very thorough & straight forward which I appreciate.

10/21/2025

Paula, we're happy you found our staff to be so supportive during your experience here at Burns Chevrolet. If you have any further questions, please don't hesitate to reach out!

Business Response

ROCK HILL, SC

Stacy K|2020 Chevrolet Blazer

Confirmed Service Customer

10/22/2025

The service was faster than I was told it would be.

10/22/2025

Stacy, we're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

Jodie C|2017 GMC Yukon

Confirmed Service Customer

10/30/2025

Problem identified and taken care of the same day

11/2/2025

We are so happy to read such a great review about Burns Chevrolet! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Business Response

ROCK HILL, SC

Larry A|2018 GMC 1500 Sierra

Confirmed Service Customer

10/14/2025

Awesome

10/15/2025

Larry, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

ROCK HILL, SC

Michelle F|2022 Chevrolet Tahoe

Confirmed Service Customer

10/17/2025

I went to Burns Chevrolet for a regular maintenance visit and utilized their convenient drive-through. I was met by an attendant that was very pleasant and directed to the bay he wanted my vehicle in. Once in the bay, I remained in my vehicle and was approached by a very polite and professional young man. He explained exactly what was going to transpire during my visit. I was kept abreast of the progress as the service work was being done. It was recommended that the air filter be replaced, and I was shown why. Each person I interacted with was very friendly, helpful, and professional. I would highly recommend the Burns dealership for purchasing your vehicles as well as having them serviced.

10/19/2025

Michelle, we're happy you found our staff to be so supportive during your experience here at Burns Chevrolet. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Business Response

ROCK HILL, SC

Geoffrey S|2026 Chevrolet Tahoe

Confirmed Sales Customer

11/7/2025

Second new vehicle purchased at Bruns Chevrolet in the past 5 years. Justus was knowledgeable and helpful. The team at Burns got us out the door with what we were looking for, in a timely manner.

JUSTUS MENDLER

11/9/2025

We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Rock Hill, SC

Robert H|2015 Chevrolet Colorado

Confirmed Service Customer

11/12/2025

Competitively priced and on time

11/13/2025

Bob, it is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Burns Chevrolet and we hope to see you again.

Business Response

ROCK HILL, SC

Kathy C|2026 Chevrolet Traverse

Confirmed Sales Customer

11/12/2025

Everything was just an easy process, from the manager ( forgot his name) to Bruce in sales to Mon, business manager. Appreciate you all

Bruce DIckey

11/13/2025

Kathy, thank you so much for your positive comments about Burns Chevrolet! Thank you again for choosing Burns Chevrolet and we hope to see you again.

Business Response

Rock Hill, SC

Vicky P|2026 Chevrolet Equinox

Confirmed Sales Customer

11/17/2025

Everything went smoothly and the salesman was very helpful. A great experience, this is the 6th car I have purchased from Burns Chev!

Bruce DIckey

11/18/2025

Vicky, we're happy you found our staff to be so supportive during your experience here at Burns Chevrolet. We sincerely value your business and look forward to your next visit!

Business Response

ROCK HILL, SC

Philip L|2025 Chevrolet Tahoe

Confirmed Sales Customer

11/21/2025

I could not have been more pleased with the service I received when buying my new Chevy Tahoe. George and Justice treated me like a king and made sure I was completely satisfied with the new Tahoe. Best experience in buying a new car.

JUSTUS MENDLER

11/24/2025

Your satisfaction is important to us, so we want to sincerely thank you for choosing Burns Chevrolet and we hope to see you again soon!

Business Response

Rock Hill, SC

Derrick W|2019 Chevrolet Suburban

Confirmed Service Customer

10/30/2025

I always take my Surburban to this dealership. Always good service

11/2/2025

Derrick, thank you for choosing Burns Chevrolet as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

ROCK HILL, SC

Ned B|2021 Chevrolet Traverse

Confirmed Service Customer

10/31/2025

Steve Jones was very efficient and knowledgeable. Liked working with him.

11/3/2025

Ned, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet - Service!

Business Response

FORT MILL, SC

Mike C|2022 Chevrolet 1500 Silverado

Confirmed Service Customer

11/1/2025

Service was quick and reasonably priced. My only question was that later I saw that my air filter was at 10% and this was not noted.

11/4/2025

We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (803) 366-9414 when you have a chance. Thank you, and we look forward to hearing from you.

Business Response

FORT MILL, SC

Iris W|2017 Chevrolet Equinox

Confirmed Service Customer

11/7/2025

Everything went great including the price for the service.

11/8/2025

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

Business Response

ROCK HILL, SC

Dickie S|2018 Chevrolet Colorado

Confirmed Service Customer

11/20/2025

Communication and explanation of the final bill and charges was very sketchy.

11/23/2025

Thank you for taking the time to leave us your feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (803) 366-9414 when you have a chance. Thank you, and we look forward to hearing from you.

Asia S|2022 Chevrolet Traverse

Confirmed Service Customer

11/21/2025

I love that I was able to receive all of my services at one place, at one time. I hate that the communication regarding my vehicle wasn’t as spot on as it could have been. Overall, my advisor was amazing.

11/24/2025

We're happy you found our staff to be so supportive during your experience here at Burns Chevrolet. If you have any further questions, please give us a call. We're always happy to help!

Business Response

BLYTHEWOOD, SC

Don F|2021 Chevrolet 1500 Silverado

Confirmed Service Customer

11/25/2025

On time and done right

11/25/2025

Don, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

ROCK HILL, SC

Patrick T|2023 Chevrolet Colorado

Confirmed Service Customer

11/28/2025

They keep you informed and the job is complete!

11/28/2025

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for the great review!

Business Response

FORT MILL, SC

Michael M|2024 Chevrolet Silverado 1500

Confirmed Service Customer

12/3/2025

Very quick and polite. My wait for an oil change was less than 15 minutes.

12/4/2025

Michael, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

FORT MILL, SC

James G|2026 Chevrolet Silverado 1500

Confirmed Sales Customer

11/23/2025

Fair straight forward

JUSTUS MENDLER

11/24/2025

James, we really appreciate your positive review! Thank you for choosing Burns Chevrolet and we hope to see you again.

Business Response

Chester, SC

Kirsten T|2026 Chevrolet Colorado

Confirmed Sales Customer

12/5/2025

Such a smooth and stress-free visit thanks to Bruce! He answered every question and truly went above and beyond.

Bruce DIckey

12/6/2025

Kirsten, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Fort Mill, SC

Mike M|2025 Chevrolet Tahoe

Confirmed Service Customer

12/9/2025

David Stone and the service department are first rate. Their professionalism and expertise are clearly evident in everything that they do. The online service application is user friendly and makes sure that you are up to date on the status of your vehicle without the need to call your advisor multiple times. This allows them to maintain their focus on getting your vehicle serviced and back to you in a timely fashion.

12/10/2025

Mike, thank you so much for your positive comments about Burns Chevrolet! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Business Response

Blythewood, SC

Angelia J|2026 Chevrolet Equinox

Confirmed Sales Customer

12/10/2025

Everything was wonderful!! The fellow salespersons there were very nice.. my salesperson Don was the absolute best

Donald Beam

12/11/2025

Angelia, we're happy you found our staff to be so supportive during your experience here at Burns Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

James W|2026 Chevrolet Colorado

Confirmed Sales Customer

12/12/2025

Frankie was very helpful throughout the entire process. He was also very knowledgeable in the product .

Franklin Everett

12/12/2025

James, we're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Fort Mill, SC

Leslie M|2015 Chevrolet 1500 Silverado

Confirmed Service Customer

12/17/2025

The Service Team did a great job keeping me updated the entire time they were working on my truck.

12/18/2025

Leslie, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

ROCK HILL, SC

Ned B|2021 Chevrolet Traverse

Confirmed Service Customer

12/19/2025

Had oil change and tire rotation. Also had new wiper blades put on. I did think the price of wiper blades was outrageous!!!! Really $59.98!!!!! Won't do that again!!!!!

12/21/2025

Ned, your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (803) 366-9414 so we can discuss your experience further. We look forward to hearing from you.

Business Response

FORT MILL, SC

David S|2024 Chevrolet Equinox

Confirmed Service Customer

12/8/2025

The Oil change was quick and efficient. The only problem was the Service Advisor came in a showed me a very dirty Cabin Filter, and explained it needed replaced. I then explained that I had the same story on the last visit and I paid them to replace. He cam back and said they must have missed it on the last visit so he replaced at N/C. (Or he was just trying to scam me)

12/8/2025

David, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (803) 366-9414.

Business Response

FORT MILL, SC

Alan B|2026 Chevrolet Traverse

Confirmed Sales Customer

12/9/2025

Knowledgeable sales te

Christopher Anderson

12/10/2025

Alan, we're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

Business Response

Fort Mill, SC

Kevin W|2025 Chevrolet Silverado 2500 HD

Confirmed Service Customer

12/11/2025

All went well.

12/12/2025

Kevin, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

Virginia P|2015 Chevrolet Malibu

Confirmed Service Customer

12/11/2025

Courteous, professional

12/12/2025

Virginia, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

ROCK HILL, SC

David R|2014 Chevrolet 1500 Silverado

Confirmed Service Customer

12/16/2025

Service was corrected by tech . Check Engine Ligh still on

12/18/2025

David, thank you; for your feedback! We would like the opportunity to address your concerns. Please reach out to us directly at (803) 366-9414 when you have a chance. Thank you, and we look forward to hearing from you.

Business Response

ROCK HILL, SC

Eric J|2026 Chevrolet Suburban

Confirmed Sales Customer

12/29/2025

My and Jeff were great, Burns family is were it is at.

Kentavis Vinson

12/30/2025

Eric, thanks for your praise and kind comments about our team. Until the next time we meet, take care!

Business Response

Indian Land, SC

Kelsey B|2026 Chevrolet Traverse

Confirmed Sales Customer

12/31/2025

Excellent customer service!

Bruce DIckey

1/1/2026

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

Charlotte, NC

Kevin W|2006 Chevrolet Silverado

Confirmed Service Customer

1/8/2026

All went well.

1/9/2026

Kevin, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Business Response

ROCK HILL, SC

Wayne S|2026 Chevrolet Equinox

Confirmed Sales Customer

1/9/2026

We had a very pleasant buying experience at Burns. No high pressure sales. Outstanding team to work with. Jason was our sales rep and he was very knowledgable and explained the features on the model we purchased. George negotiated a fair price for the new vehicle and our trade. He was excellent.

Jason Goll

1/9/2026

Wayne, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet! We are always more than happy to assist you if anything else comes up. Take care!

Business Response

Rock Hill, SC

Tom C|2020 Chevrolet 1500 Silverado

Confirmed Service Customer

12/19/2025

GREAT GUY'S

12/21/2025

Tom, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!

Business Response

FORT MILL, SC

Roger G|2016 Chevrolet Corvette

Confirmed Service Customer

12/20/2025

Efficient and did fine work on the Corvette.

12/22/2025

Roger, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Business Response

INDIAN LAND, SC

Tammy D|2023 Chevrolet Tahoe

Confirmed Service Customer

12/26/2025

We had an excellent salesman. No pressure but extremely helpful!!

12/26/2025

Tammy, we want all our clients to have a comfortable and stress-free experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

ROCK HILL, SC

Stephen B|2023 Chevrolet Equinox

Confirmed Service Customer

12/31/2025

Great service from a wonderful staff. Oil service done within a reasonable time frame

1/1/2026

Stephen, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

Leon M|2026 Chevrolet Silverado 1500

Confirmed Sales Customer

12/31/2025

Terrific experience that started & ended with Rodney Michaud, our sales consultant. While all the other staff we dealt with during the buying process were very good, it was Rodney’s knowledge, expertise, & sincerity that closed the deal. He was extraordinarily kind & patient walking us through all the “bells & whistles” on our first new truck in nearly 20 years & that meant a great deal to us. Burns Chevrolet has been an integral member of the Rock Hill community as long as we can remember. You can’t be in business as long as they have without superb old-fashioned customer service. Our experience reinforced our initial decision to start our truck shopping at Burns Chevrolet—there was no need to look anywhere else.

Rodney Michaud

1/1/2026

We're happy you found our staff to be so supportive during your experience here at Burns Chevrolet. Please let us know if there is anything else we can do for you; we are more than happy to help!

Business Response

Fort Lawn, SC

Douglas C|2012 GMC Sierra

Confirmed Service Customer

1/7/2026

2 or 3 other customers came in after me and were finished before me

1/7/2026

Douglas, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

FORT MILL, SC

Danniel B|2017 Chevrolet 1500 Silverado

Confirmed Service Customer

1/14/2026

Customer service is good as always

1/15/2026

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Business Response

ROCK HILL, SC

Shane L|2024 Chevrolet Silverado 1500

Confirmed Service Customer

1/15/2026

Excellent experience !! Very helpful staff

1/16/2026

Shane, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Business Response

LINCOLNTON, NC

Steven M|2016 Chevrolet Cruze Ltd

Confirmed Service Customer

1/12/2026

New front brakes on my daughters Cruz.Upon further review the water pump was leaking.You may pay a little more at a dealership but GM Technicians are well trained and there work is second to none.I’ve been going thru David Stone for close to 17 years now I’ve never second guessed his recommendation when repairing my GM products.Again thanks for a very good staff and will recommend your services.

1/12/2026

Thank you for your kind words about our staff and thank you for your long-term business. We are blessed with good staff such as David Stone, and many others. Claude Burns

Business Response

ROCK HILL, SC

Margaret J|2026 Chevrolet Equinox

Confirmed Sales Customer

1/18/2026

They picked up a car I wanted, took little time in getting car . Everyone there was friendly

Michieul Long

1/19/2026

Margaret, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Business Response

Fort Mill, SC